Clive was a great agent to work with. He was very quick with his communications via message and calling. He answered any and all questions we had promptly, regarding properties, and the buying process. Clive is experienced in the West Auckland area, and gave us up to date info on the trends of the market in this area, and found different properties to suggest, that we may not have considered at first. His negotiation skills are very good. He was clear telling us prices that properties would likely go for, and recommended offering in certain price ranges to have more success if we wanted to make an offer. However, when we offered lower than these on some cases, he was supportive and respective of our decisions. Clive was professional from the moment we met him. He communicated clearly and helped us through the signing of documents as it was our first home. We’re thankful for his help, and we wish him the best! We’ll be in touch in the future!

Clive Whalen

star   5   (61 reviews)

I walked into Barfoot & Thompson wanting to sell my property of 34 years, one of the BIGGEST decisions,damaged from tenants, not knowing where, how , to start that process. The first meeting , Clive , listened ,and showed examples of properties, in the same state (close to) ,in the area . Suggesting Auction would be the best for the situation, He was very informative, and had a very calm disposition, I left hopeful, RELIEVED, and reassured with the circumstances surrounding my decision. .Tenants moved out I contacted him again and got the ball moving in January 19th/20th 2026. We went through current market pricing for the area , examples of properties , I asked all the questions I could , he gave me all the information I needed ,to follow through ,to sort things, eg clearing the property of a caravan, how , with who..? Left with the Agency Agreement that day, and the following days after ,I was contacted with updates and schedules and vice versa he was available for unplanned calls and txt from me. His knowledge, guidance ,reassurance , made it easy to understand and make clear unpressured decisions moving forward. Clives professional marketing of the property, eg..photography , the headliner for the sale of the property, was above and beyond my expectations . Pre-auction offer was made, 2 weeks before scheduled live auction date it was a whirlwind from then. Clive put in a lot of groundwork within that 3 days,sending through documents to sign off on, making sure there enough agents perspective buyers at the auction.The actual auction was 15min . It sold for well and truly over the reserve price well beyond what I truly expected , on February the 18th a month after I first met Clive . I’m so grateful & appreciative of Clive and team at B&T Royal Heights .I would highly recommend his services if you are buying or selling property, it was a personable yet professional experience overall So happy and grateful. Thankyou Clive ! 😊

Clive Whalen

star   5   (61 reviews)

Clive had good market knowledge and provided a realistic market appraisal. Having readied the property for sale expectations were raised to thinking I could sell on the higher side of the appraisal but this did not happen. Clive went above and beyond what was expected as I had water in the basement and he went to check on it during bad weather and advised on what was necessary to fix it. He also had to deal with keeping the cat inside while open homes were on. Clive was always on time for open homes and gave thorough weekly feedback. During negotiations when selling Clive was very helpful in how to approach these to get the best possible outcome. Selling over the summer holiday was tricky but Clive made it a positive experience.

Clive Whalen

star   5   (61 reviews)

As a property developer operating in the NZ market, I value agents who understand product positioning, buyer psychology, and negotiation strategy. Frank handled our sale with professionalism and a clear, well-considered approach. His communication was consistent, feedback was constructive, and he managed buyer interest carefully throughout the campaign. The negotiation process was handled with confidence and commercial awareness, resulting in a solid outcome. I appreciate his persistence and would be happy to work together again on future projects.

Frank Liang

star   5   (258 reviews)

Twice now Clive has found us a house to buy! He has an amazing understanding of the property market, he’s super honest and helpful. He has amazing communication skills and would think of things I didn’t even consider to ask. Wouldn’t hesitate to ask Clive for guidance with the property market again in the future. Thanks again!

Clive Whalen

star   5   (61 reviews)

I can’t speak highly enough of Frank Liang’s exceptional service when selling my property at 5 Trengove Place, West Harbour—he turned a complex process into a seamless, successful experience. What stood out most was his unparalleled professionalism: from our first meeting, Frank took the time to deeply understand the unique nuances of the home, delivering an accurate appraisal that wasn’t just a generic number but a true reflection of its market value. He didn’t just list the property—he crafted a narrative that highlighted its best features, ensuring prospective buyers saw exactly why it stood out, and that attention to detail made all the difference in attracting serious offers. Equally impressive was Frank’s open-minded approach to collaborating with agents from other agencies. Instead of limiting the pool, he embraced partnerships that expanded the property’s reach, showing a level of teamwork and dedication to results that’s rare in the industry. He was responsive, transparent, and always had my best interests at heart, guiding me through every step with clarity and confidence. If you’re looking to sell a property and want an agent who combines expertise, integrity, and a relentless drive to get you the best outcome, Frank Liang is the one. I highly recommend him without hesitation—he’s not just a real estate agent, but a trusted partner who delivers on his promises.

Frank Liang

star   5   (258 reviews)

Frank is very professional, he gave us enough time, transparent, open and has given us right guidance and information. We rarely find property agents who are fair to both buyers and vendors. He tried his best to find right balance and acted in the best of our interests and intentions.

Frank Liang

star   5   (258 reviews)

Working with Frank Liang to sell my property at 158 Whitney Street was a game-changer—his expertise turned a complex process into a seamless, successful experience. Frank’s professional advice was invaluable from day one. He walked me through every step, from pricing strategy to staging tips, and his insights were always data-driven and tailored to my home’s unique strengths. He didn’t just give generic recommendations; he understood the local market nuances that made 158 Whitney Street stand out, ensuring we positioned it to attract the right buyers. What truly set Frank apart was his strong negotiation skills. When offers came in, he advocated fiercely on my behalf, balancing assertiveness with professionalism to secure a deal that exceeded my expectations. He navigated counteroffers with ease, keeping me informed every step of the way and ensuring I felt confident in every decision. His good market sense was evident throughout. Frank had a pulse on the neighborhood’s trends, knowing when to list, how to market, and which buyers to target. He anticipated shifts in the market and adjusted our strategy proactively, avoiding common pitfalls and maximizing the property’s value. Selling a home can be stressful, but Frank’s expertise, responsiveness, and dedication made it feel manageable—even enjoyable. I wouldn’t hesitate to highly recommend him to anyone looking to sell a property, especially those with homes in competitive markets like 158 Whitney Street. Frank doesn’t just sell houses; he delivers results, backed by skill, integrity, and a genuine commitment to his clients’ success. If you need a real estate professional who combines knowledge, negotiation prowess, and market intuition, Frank Liang is the one to trust.

Frank Liang

star   5   (258 reviews)

Clive was always very punctual and courteous. He kept me informed of buyer interest at all stages of the marketing process. He was responsive to my queries by phone and text messages. I do recommend him as an honest and hardworking agent, acting in his client's interest at all times

Clive Whalen

star   5   (61 reviews)

I had an excellent experience working with Frank Liang. From the beginning, they demonstrated professionalism, patience, and a deep understanding of the local market. They listened carefully to my needs and preferences, and consistently provided valuable insights and timely updates. I highly recommend Frank to anyone looking for a dedicated and knowledgeable real estate agent.

Frank Liang

star   5   (258 reviews)

We bought, and sold with Frank. When we bought , he went above and beyond to secure the purchase and navigate language challenges , had handy tips and tricks and local knowledge to ensure a smooth handover. With the sale , he proved to be knowledgeable about the market in its current state, how to attract the right buyers when we were ready to sell, and he negotiated fairly between us and the purchasers to achieve a great sale price - in a short time - in a flat market. We would highly recommend Frank as an agent for both the vendor and purchaser. His expertise and awareness of the West Auckland ( we were in Hobsonville) market conditions is top notch . He also networks very effectively with his fellow agents across multiple agencies. 5 stars ! A +++ !

Frank Liang

star   5   (258 reviews)

I would like to thank Paul & Natalie for all the time and support they put into selling my property! There professionalism and dedication was excellent they always kept me informed of everything that happened on all the open homes I would definitely recommend both Paul and Natalie if you are looking to buy or sell.

Paul Berry

star   5   (10 reviews)