Clive was a great agent to work with. He was very quick with his communications via message and calling. He answered any and all questions we had promptly, regarding properties, and the buying process. Clive is experienced in the West Auckland area, and gave us up to date info on the trends of the market in this area, and found different properties to suggest, that we may not have considered at first. His negotiation skills are very good. He was clear telling us prices that properties would likely go for, and recommended offering in certain price ranges to have more success if we wanted to make an offer. However, when we offered lower than these on some cases, he was supportive and respective of our decisions. Clive was professional from the moment we met him. He communicated clearly and helped us through the signing of documents as it was our first home. We’re thankful for his help, and we wish him the best! We’ll be in touch in the future!

Clive Whalen

star   5   (59 reviews)

I walked into Barfoot & Thompson wanting to sell my property of 34 years, one of the BIGGEST decisions,damaged from tenants, not knowing where, how , to start that process. The first meeting , Clive , listened ,and showed examples of properties, in the same state (close to) ,in the area . Suggesting Auction would be the best for the situation, He was very informative, and had a very calm disposition, I left hopeful, RELIEVED, and reassured with the circumstances surrounding my decision. .Tenants moved out I contacted him again and got the ball moving in January 19th/20th 2026. We went through current market pricing for the area , examples of properties , I asked all the questions I could , he gave me all the information I needed ,to follow through ,to sort things, eg clearing the property of a caravan, how , with who..? Left with the Agency Agreement that day, and the following days after ,I was contacted with updates and schedules and vice versa he was available for unplanned calls and txt from me. His knowledge, guidance ,reassurance , made it easy to understand and make clear unpressured decisions moving forward. Clives professional marketing of the property, eg..photography , the headliner for the sale of the property, was above and beyond my expectations . Pre-auction offer was made, 2 weeks before scheduled live auction date it was a whirlwind from then. Clive put in a lot of groundwork within that 3 days,sending through documents to sign off on, making sure there enough agents perspective buyers at the auction.The actual auction was 15min . It sold for well and truly over the reserve price well beyond what I truly expected , on February the 18th a month after I first met Clive . I’m so grateful & appreciative of Clive and team at B&T Royal Heights .I would highly recommend his services if you are buying or selling property, it was a personable yet professional experience overall So happy and grateful. Thankyou Clive ! 😊

Clive Whalen

star   5   (59 reviews)

Clive had good market knowledge and provided a realistic market appraisal. Having readied the property for sale expectations were raised to thinking I could sell on the higher side of the appraisal but this did not happen. Clive went above and beyond what was expected as I had water in the basement and he went to check on it during bad weather and advised on what was necessary to fix it. He also had to deal with keeping the cat inside while open homes were on. Clive was always on time for open homes and gave thorough weekly feedback. During negotiations when selling Clive was very helpful in how to approach these to get the best possible outcome. Selling over the summer holiday was tricky but Clive made it a positive experience.

Clive Whalen

star   5   (59 reviews)

As a property developer operating in the NZ market, I value agents who understand product positioning, buyer psychology, and negotiation strategy. Frank handled our sale with professionalism and a clear, well-considered approach. His communication was consistent, feedback was constructive, and he managed buyer interest carefully throughout the campaign. The negotiation process was handled with confidence and commercial awareness, resulting in a solid outcome. I appreciate his persistence and would be happy to work together again on future projects.

Frank Liang

star   5   (249 reviews)

Too good professional lyes , helps to get the insights of property , easily available to help and answer all the questions and confusion whenever needed. Most importantly knows easily what we wanted and try to get the best deals in market.

Roman Hu

star   5   (127 reviews)

Roman was fantastic to work with. He made the whole process easy and stress‑free, always keeping us updated and taking the time to explain everything clearly. His market knowledge and practical advice really helped us feel confident in our decisions. What stood out most was how genuine, honest and approachable he was - nothing ever felt rushed or pressured. We’re really happy with the outcome and would happily recommend Roman to anyone looking for an agent who truly cares and delivers great results. Thanks mate :)

Roman Hu

star   5   (127 reviews)

Twice now Clive has found us a house to buy! He has an amazing understanding of the property market, he’s super honest and helpful. He has amazing communication skills and would think of things I didn’t even consider to ask. Wouldn’t hesitate to ask Clive for guidance with the property market again in the future. Thanks again!

Clive Whalen

star   5   (59 reviews)

He is very good with following up and keeping me up to date with everything,. You guys are so lucky having such an awesome employee in your team! He deserves all the recognition.

Roman Hu

star   5   (127 reviews)

Genuinely honest and highly efficient — clear communication, fast follow-ups, and everything was handled smoothly. Highly recommended.

Roman Hu

star   5   (127 reviews)

Make things easy and smooth. Trustworthy people.

Roman Hu

star   5   (127 reviews)

I can’t speak highly enough of Frank Liang’s exceptional service when selling my property at 5 Trengove Place, West Harbour—he turned a complex process into a seamless, successful experience. What stood out most was his unparalleled professionalism: from our first meeting, Frank took the time to deeply understand the unique nuances of the home, delivering an accurate appraisal that wasn’t just a generic number but a true reflection of its market value. He didn’t just list the property—he crafted a narrative that highlighted its best features, ensuring prospective buyers saw exactly why it stood out, and that attention to detail made all the difference in attracting serious offers. Equally impressive was Frank’s open-minded approach to collaborating with agents from other agencies. Instead of limiting the pool, he embraced partnerships that expanded the property’s reach, showing a level of teamwork and dedication to results that’s rare in the industry. He was responsive, transparent, and always had my best interests at heart, guiding me through every step with clarity and confidence. If you’re looking to sell a property and want an agent who combines expertise, integrity, and a relentless drive to get you the best outcome, Frank Liang is the one. I highly recommend him without hesitation—he’s not just a real estate agent, but a trusted partner who delivers on his promises.

Frank Liang

star   5   (249 reviews)

Frank is very professional, he gave us enough time, transparent, open and has given us right guidance and information. We rarely find property agents who are fair to both buyers and vendors. He tried his best to find right balance and acted in the best of our interests and intentions.

Frank Liang

star   5   (249 reviews)