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Our reviews

  4.9  
117 reviewsacross 34 different locations, showing 12.
Our qualities as told by our client reviews: supportive, dedicated, well-prepared, local expert, proactive, responsive, clear communication.
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Tenant review
Anna an outstanding property manager should be. Five stars are simply not enough!
1 day ago
Anna an outstanding property manager should be. Five stars are simply not enough!

⭐⭐⭐⭐⭐ Anna is honestly the best property manager I’ve ever worked with. From the very beginning, she was incredibly professional, responsive, and efficient. We were amazed that she managed to get everything organised and have our tenancy agreement signed in just two days. The whole process was smooth, stress-free, and far quicker than we expected. What really impressed me was how responsible and dedicated she is. She always kept us updated, answered every question promptly, and genuinely cared about making sure everything went well. Even after we moved in, she continued to follow up and helped organise maintenance quickly whenever we needed it. It’s rare to meet someone who is not only highly organised and knowledgeable but also kind, patient, and genuinely cares about her clients. Anna goes above and beyond, and you can tell she takes real pride in her work. If you’re looking for a property manager you can completely trust, I couldn’t recommend Anna more highly. She has made our move to Orewa such a wonderful experience. Thank you, Anna! Five stars honestly don’t feel like enough.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Tenant review
Excellent communication and a smooth rental process from start to finish
17 days ago
Excellent communication and a smooth rental process from start to finish

We had a very positive experience working with Nikki Gallichan during the process of securing our rental property. Nikki was professional, responsive, and helpful throughout every stage of the tenancy application and agreement process. Communication was always clear and timely, and she took the time to answer our questions and provide the information we needed. This made the entire experience straightforward and stress-free. We particularly appreciated Nikki's friendly and approachable manner. She handled all interactions with professionalism and respect, while maintaining excellent attention to detail. The tenancy agreement process was well organised, and we always felt informed about the next steps. Nikki demonstrated strong knowledge of the rental process and ensured everything was completed efficiently. Her prompt communication and willingness to assist gave us confidence and made the transition into our new home much easier. We are grateful for Nikki's assistance and would happily recommend her to anyone looking for a professional and reliable property manager or real estate professional. Thank you, Nikki, for making the process smooth and pleasant for our family.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Tenant review
Excellent attention and great quality service.
about 1 month ago
Excellent attention and great quality service.

The staff working at this barfoot and thompson were very kind and responsible in handling our work. All the paperwork was very easy and they provided very important advice. Thank you for all these things. All good.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Tenant review
As always professional
about 1 month ago
As always professional

Anna communicates well, deal with issues promptly, and take a practical approach to property management.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Tenant review
Professional Agent
about 1 month ago
Professional Agent

Anna is an outstanding rental agent. From the beginning she has shown exceptional professionalism, clear communication, and genuine care for both the property and the people involved. Every step of the process has been smooth and stress‑free thanks to her organisation, attention to detail, and proactive approach. She consistently goes above and beyond, and her work ethic truly stands out. We couldn’t be happier with the service she provides.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Tenant review
Veru efficiant and very helpfull
about 1 month ago
Veru efficiant and very helpfull

Very resposive to my requests and always replies to my emails so efficient always polite very professional in her work.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Tenant review
Professional and thoughtful!
2 months ago
Professional and thoughtful!

Barfoot and Thompson described the property as a true reflection of what it was when viewed. Very warm and friendly to deal with. I loved how they treated me as someone looking for a home opposed to a renter. Communication was clear and prompt.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Tenant review
 Professional experience of renting a home
2 months ago
Professional experience of renting a home

I don't speak with the agents very much this time, because I almost make up my mind to rent this apartment. The agent is warm to me and professional to her jobs. The whole process is smooth. I'm happy with it.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Tenant review
Excellent Communication
2 months ago
Excellent Communication

Excellent communicator and co-ordinator and has been very swift with getting things done.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Tenant review
Made to Feel Like I Matter
3 months ago
Made to Feel Like I Matter

Nikki and her team helped me to redefine my ideas of what quality, professional and yet, somehow compassionate, property management can look like. My situation felt unique; I'd worried endless that my needs couldn't be met, and yet they were - not just on paper, but also, by helping me navigate and educating me through the process along the way, I feel that Nikki truly went the extra mile to connect, to understand and to want to help. This was not what I'd come to expect, especially in a rentals market such as Aotearoa New Zealand is in the grips of right now; there are no shortage of individuals and families like mine in need of a helping hand, and yet so few good people prepared to extend theirs as Nikki did for me and mine. She ticked all the boxes, including one or two that I had felt she may not have ever encountered before - and she did so with such calm, empathetic professionalism that I never thought twice about reaching out no matter how outside-of-the-box my needs felt. I cannot envisage that I will ever encounter service like Nikki's again in this high-demand sector; certainly, I would be hard-pressed to even consider working with anyone else, from any other agency. My heartfelt thanks go to Nikki and her team - they left nothing uncovered and I genuinely struggle to think of anything that I can suggest they might look to improve. 10/10 ⭐⭐⭐⭐⭐

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Landlord review
Stress-Free
3 months ago
Stress-Free

Great service from the Browns Bay rental team. They made finding tenants and managing my property stress-free.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

Tenant review
Great communication and very helpful all around
3 months ago
Great communication and very helpful all around

Amanda was very easy to reach throughout the whole process, super friendly and helpful, allowing us a smooth transition into our new home.

Barfoot & Thompson Browns Bay Rentals

Barfoot & Thompson Browns Bay Rentals

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