Agencies in Horotiu, Waikato

Richard recently managed the sale of our family home in circumstances that were considerably more complex than a typical property transaction. The property was being sold by two vendors going through a separation, with an independent trustee also involved in the decision-making and sale process. Throughout the entire campaign, Richard demonstrated exceptional professionalism, patience and empathy. He understood that communication needed to be clear, balanced and respectful to everyone involved. He remained impartial, kept each party properly informed and carefully navigated differing views without creating additional pressure or conflict. Richard was always approachable, responsive and honest. His advice was practical and well considered, and he communicated buyer feedback clearly so that informed decisions could be made. When challenges arose, he remained calm and focused on finding a sensible way forward. His ability to manage the people involved was every bit as valuable as his knowledge of the property market and the sales process. Despite the added complexity, Richard kept the campaign moving, followed up prospective buyers diligently and worked hard to achieve a successful result. We always felt that he was committed to completing the sale while still respecting the personal circumstances surrounding it. I would confidently recommend Richard to anyone selling a property, particularly where the situation requires discretion, sensitivity and skilled communication. He handled a difficult sale with integrity, professionalism and genuine care, and we are very grateful for the support he provided from beginning to end.

Becky was very helpful and kept me updated throughout every step of the process. She explained everything in a straightforward way and didn't make me feel like any of my questions were silly (and I had a lot of questions!).

The Bastin Group were a formidable team. Brent and Hunter proved at every step why they are the best in the business. From our very first meeting, we felt understood, heard and confident that Hunter and the team would deliver. Throughout the entire campaign, we received constant communication, regular feedback and expert guidance, which made the whole process feel seamless and reassuring. Hunter knew the market, understood our needs, understood buyers and worked incredibly hard to deliver a fantastic result. His knowledge, dedication and ability to connect the right buyers with our property made a real difference throughout the campaign. Their professionalism, knowledge and commitment were evident from start to finish, and we couldn’t have asked for a better team to support us through the sale our family home.