Ashlee is friendly, approachable and someone we genuinely liked dealing with. She was proactive with communication and follow-up when we were prospective buyers, which gave us a really positive initial impression. However, I did feel that level of attention dropped off once the agreement was signed. There were a few things that weren’t followed up on, and at times I felt rushed through the process. In hindsight, we may have picked up on issues earlier with more guidance, including broken features such as the underfloor heating. We also raised concerns about lifting wallpaper and a carpet stain, but these were never addressed. The house was quite grubby at handover, which was disappointing. While a gift basket isn’t an expectation, as first-home buyers spending $915,000, we had hoped for a little more care and attention. Buying your first home is a huge milestone, and we wanted the experience to feel special. The biggest disappointment was the warranty. A key reason we chose the property was that it came with an existing warranty. I specifically asked about this around settlement but never received information that it needed to be transferred within a certain timeframe or that there was a $400 fee. We have since discovered the warranty is now void, something we only uncovered after contacting the office directly. Had we been given this information, we could have taken the necessary steps to preserve it. We would not have offered so much if we were aware of the issues. Overall, we liked Ashlee personally, but felt the service and follow-through dropped considerably once we were committed buyers. We would have appreciated more consistent communication, attention to detail and care throughout settlement and handover.

Trish made the purchase of our new home a breeze ! Her communication was fantastic, and we really felt we could trust her.

Jaron was on top of everything, had prospective buyers lined up, followed up on everything and kept me informed !

They went above and beyond to accommodate our challenging situation and gave us open and honest advice during the offer and purchase process. They were clear and direct, showed extensive knowledge of the market in the area and gave us the confidence to move forward.

We honestly couldn’t have asked for better people to sell our house. Trish and Glenn were so professional, caring and just really easy to deal with from start to finish. They knew exactly what they were doing and made the whole process so easy for us, which we really appreciated. We always felt like we were in good hands and nothing ever felt like a hassle. They went above and beyond and we’re so grateful for everything they did. Couldn’t recommend them enough. The best!

Excellent response, very well experienced, demonstrated quite nice. Respect your knowledge it helped me understood and chose the right thing ( Trish*)

Communication was fab, Trish is amazing

Communication was great, flexible with allowing us to go into the property while we are preparing for us moving in. Trish was a pleasure to deal with.

Trish has really exceeded expectations with the effort and delivered on what was promised

Brendon managed to secure a sale on a property after a builders report uncovered some previously unknown issues. Good communication throughout the legal obligations, organising quotes for repairs, negotiation, and creating a deal to secure the sale. A tricky sale is when you need a good agent!