Zay's profile

Zay's reviews

  4.9  
Zay has 85 reviewsacross 23 different locations, showing 12.
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Zay's qualities as told by our client reviews: supportive, honest, reliable, hard-working, dedicated, local expert, clear communication.
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Seller review
Stellar performance!
about 2 years ago
Stellar performance!

Zay has a reputation around town for her dedication, hard work, and attention to her clients, and it's well justified. She was available every step of the way and guided us painlessly through the process, getting us a great result. We can't recommend Zay and her equally dedicated team highly enough.

Buyer review
Professional and easy to work with
over 2 years ago
Professional and easy to work with

Zay was professional throughout the entire process. Communicated clearly and we were impressed at her extra help she provided to support the seller as well as us, the buyers.

Buyer review
Bare minimum.
over 2 years ago
Bare minimum.

We didn’t feel welcomed or respected by Zay and didn’t feel she performed her job properly. Examples: 1. The offer meeting was the first time I met with Zay she didn’t acknowledge me, shake my hand or ask my name. 2. She got my partners name wrong multiple times and on correcting her in email she didn’t apologise. 3. She moved our meetings multiple times to work for her instead of us. 4. On pre inspection she left after five minutes because of other work, despite us rescheduling 3 times so she could be available for the appointment. 5. We were not provided the understanding and time to go through and inspect. She left us with the sellers instead of taking time there with us or even reaching out after to ask if we needed to talk through anything. Not acting as a conduit / doing her job. On expressing our disappointment to our friends and colleagues about our treatment, those who knew Zay said they had a similar experience - particularly women and that Zay acknowledges men but not women. Despite her earning commission from us purchasing this house, not only did she do the absolute bare minimum, she didn’t treat us with any respect. Just young buyers she wanted in and out and to get her money. We had a better experience with a colleague of hers when we picked up the keys- a genuinely nice lady. And no she did not present us the keys or a gift - a bottle of wine and coffee voucher for one - herself. Far too much work.

Seller review
Another great result for us from Zay
over 2 years ago
Another great result for us from Zay

This is the second time we have used Zay. She always has exceptional market knowledge and gives straight forward, easy to understand advice. She explained all our options as well as the one she felt suited us best. She dealt with our house respectfully and we got a result that was above our expectations. Thank-you.

Seller review
Top service
over 2 years ago
Top service

Team Zay were great. Constant and relevant communication, effective marketing, professional and efficient, friendly and accommodating. We achieved a good result in a tight market I have no hesitation in recommending them.

Buyer review
Great experience.
over 2 years ago
Great experience.

Zay was fantastic to work with. Very knowledgeable and an awesome communicator. She was able to facilitate a tricky negotiation and get it to a good outcome for all parties.

Seller review
Excellent Knowledge and Service
over 2 years ago
Excellent Knowledge and Service

We recommend Zay and her team in preparing and executing our home sale. The whole process was seamless and professional which resulted in our home selling unconditionally within 3 weeks.

Seller review
Awesome professional service
over 2 years ago
Awesome professional service

Thanks Zay for your kind & professional approach in selling of my property in such challenging market. Appreciate all the upfront clear communications from Zay and Team. I recommend Team Zay 100%

Seller review
Team Zay, Harcourts, New Plymouth
over 2 years ago
Team Zay, Harcourts, New Plymouth

Zay is a great agent, trustworthy and reliable. She is very knowledgeable and her personality is very friendly and approachable. Even though we have been friends for many years Zay acted very professionally and kept me well informed all the way. I would definitely recommend, confidently for Zay to sell your home. Thanks Zay.

Buyer review
Zay had a great balanced approach
over 2 years ago
Zay had a great balanced approach

I really appreciated Zays balanced approach in the way that she left me to my own devices to look around and didn't hover over me or try to flambouyantly oversell the house, then she answered some tough questions and added further knowledge to the things I wanted to know. That for me was great service.

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