Theresa helped the reviewer buy this property

Responsive and capable, but I often felt managed rather than supported

My experience with Theresa was mixed. She was responsive and experienced, but I found her communication style increasingly difficult. The main issue was the amount of talking. During the pre-purchase inspection, she talked almost continuously about matters peripheral to what I was trying to assess. For example, she spent considerable time reading air-conditioning service paperwork aloud, emphasising that the vendors had gone beyond what was required. I eventually stopped listening because the monologue was distracting from the inspection. I arrived with my own list of things to check. When I began working through it, Theresa firmly told me we had to follow her standardised inspection list. If that was a requirement, that was fine, but I expected to work through my own list first, undistracted. Instead, I had to check it off along the way, which I found difficult, and I did not feel able to inspect the property as thoroughly as intended. I also found potential issues were often followed by lengthy explanations about why they were not significant. During due diligence, I needed to assess matters for myself rather than have them explained or minimised before I had considered them. As the process progressed, even straightforward questions often produced lengthy, unclear answers. After the Sale and Purchase Agreement was signed, I increasingly felt I was being managed through the process rather than supported through it. I don’t know whether this was deliberate, but the impression was strong enough that prospective buyers should be aware. My advice is to keep your own written record of questions and answers and allow enough time to independently check anything that matters to you. Overall, Theresa is a responsive and capable selling agent, but I was uncomfortable with the amount of commentary, difficulty getting straightforward answers, and feeling managed rather than supported through my first-home purchase.