A professional attitude combined with clear communications; enabled a rapid flawless transaction.

Just prior to the Auckland lockdown of 108days,I had listed an investment tenanted property in Tauranga with Susan Northey. She had discussed the various sales options with me and assisted me with the decision. The property has just been advertised when lockdown was announced which meant I was unable to travel to Tauranga throughout the sale process. Susan arranged open homes and private viewings around the lifestyle of the tenants to cause them the least amount of inconvenience. She kept me up to date regarding the number of people attending viewings and followed these up diligently. When offers were presented Susan ensured that I understood the various clauses either inserted or deleted by the potential purchasers. On several occasions Susan went beyond the call of duty. For instance she assisted assisted the tenants to find alternative tenant accommodation so that the property had vacant possession by settlement date. Similarly she arranged for an experience company to do a deep clean after the tenants vacated, arranged for the carpets to be cleaned, and did the final inspection that a landlord would normally do in usual circumstances and noted various maintenance issue that I was able to discuss with the tenant before refunding the bond. Even after settlement date Susan took care of a couple of things that the vacated tenant still had to attend to such as replace the heat pump remote that they had not left behind. I can only give Susan top marks and highly recommend her if you want an effortless but very successful sale.

Susan was great to work with from the minute we walked into her open home to handing over the keys to our new house. She was friendly, enthusiastic and patient, making time to answer all our questions and concerns. We are so happy we bought our first home from Susan.

Susan was incredibly helpful in all aspects of the purchase of the property I have bought. I would definitely recommend her as an agent and would use her as a selling agent in the future.

We are so pleased that we approached Susan to sell our property. Right from the start she was excellent to deal with, took the time to understand our requirements and provided accurate and professional advice. She delivered on everything she said she would do and was very easy to deal with. Highly Recommend.

From start to finish Susan was amazing - couldn’t of had a better agent to go through.

We have had a great experience with Susan she is such a very positive and friendly agent. Susan’s in-depth knowledge of the real estate market in our area has been exactly on point. With her marketing experience and preparation skills she was able to find a buyer for our home at the first advertised open home. Susan made this whole experience of selling our first home so quick and easy. We would be happy to recommend her as an agent to any friends and family looking at real estate options. Thanks Susan forever grateful.

We dealt with Susan buying our first home, she made the process so easy and enjoyable and was always available to contact and ask questions. She was so lovely and informative and we thoroughly enjoyed working with her to get our first home! :)

From the outset, Susan had done her homework in regards to our house sale. She had VERY RECENT and RELEVANT market knowledge and sales history to talk through with us. This instilled confidence in her ability to sell our house at the price guide discussed. She was always very positive and confident about the sale of our house which was refreshing. Problems/changes weren’t issues, they were just tasks to work through for her and we really appreciated her positive attitude and easy nature through it all. Always professional, always clear open communication, and we always felt she was working with our best interest at heart. All in all , highly recommended.

Susan was fantastic to deal with. Definitely recommended.

I knew Susan was working for the vendor but somehow she managed to make me feel she was working for me and had my best interests at heart. She was so friendly and professional and very thorough. I was rather nervous and she covered off absolutely everything and met with me to go through pre purchase disclosure documentation. 100% recommend

Calm, no nonsense approach with great local knowledge. Susan has a fantastic outlined schedule for the whole process and updates, with clear and relevant communication throughout. All verbal communication was followed up via email for maximum transparency. From accurate appraisal to quick sale, Susan was amazing. Would definitely recommend.