Stu Cundy

We have been quite disappointed with the way some things were handled.There were several issues that we feel should have been properly checked before we moved in.On our first day, the heat pump was very dirty and was not working properly because it was blocked.We were freezing in the house,which was especially difficult as first-home buyers.A couple of days later,we also experienced an electricity issue where the power was cut off for several days until an electrician came and fixed the problem.The HRV is another concern.The filter warning light has still been flashing,we discovered that the filter had not even been changed.We feel these basic checks should have been completed before or around the time we moved into the property.As first-home buyers, this was a very special and important milestone for our family.We honestly expected a little more support and care from our agent throughout the settlement and handover process.We had even imagined having a simple family photo in front of the billboard and perhaps receiving a small gesture, such as flowers or chocolates, on settlement day to mark such an important occasion.When a bottle of bubbles was eventually brought to us about a week later, we appreciated the gesture, but by that point,we were already feeling quite disappointed about our overall experience.We have tried not to complain too much and understand that buying a property is also a learning experience.However, the combination of these issues has made what should have been an exciting and memorable first-home experience quite stressful and, honestly, somewhat traumatic for us.Most of all, we felt quite alone after the pre-settlement inspection was completed.We understand that once settlement is finished, there are limits to what an agent can do.We also found it difficult dealing with the vendor,being caught between the vendor and the agent while trying to resolve these issues ourselves was very frustrating and stressful.

We couldn’t have asked for a better real estate agent than Stu. From start to finish, he was incredibly helpful, knowledgeable and thorough. Nothing was ever too much trouble, and he was always willing to go the extra mile to help with anything we needed. Stu kept us informed throughout the entire process, explained everything clearly, and was always kind, approachable and professional. We always felt like we were in safe hands and that our best interests were genuinely being looked after. Selling a property can be stressful, but Stu made the whole process so much easier. His knowledge, communication and attention to detail were exceptional, and we’re incredibly grateful for all the work he put in. We would absolutely recommend Stu to anyone looking for an agent. He’s a genuinely great guy and an excellent real estate agent. Thank you, Stu, for everything!

Buying a property can be stressful when one is juggling many things at once, but Stu was very helpful through the whole process and documentation. Everything ran smoothly and no question went unanswered.

We found Stu is a very warm approachable person and excellent on communication. We appreciated doing business with him.

Stu has been a very easy person to communicate with. Very professional in his approach. Always in contact re any enquiries regarding the property sale. He also was very open to any change re the sales structure.

In a very unfavourable housing climate, Stu pulled out all the stops to see us over the line. Steady, knowledgeable and always calm, where others had previously failed. Thankyou for staying the course