Shar helped the reviewer buy this property

Disappointing

Our experience purchasing through this agent was extremely disappointing, primarily due to poor communication and a lack of transparency throughout the process. Once our offer was accepted, communication virtually stopped. We were left chasing updates and were not kept informed on the progress toward settlement, which created unnecessary stress during what is already a high-pressure process. It also felt at times that our interests as buyers were not being fairly represented. There was a noticeable lack of balance in how information was communicated, which raised concerns about whether all parties were being treated equally. Overall, the process felt disorganised and, at times, unprofessional. Buying a property is a significant milestone, and we expected a far higher standard of communication and support.