As first-home buyers, we trusted the Ray White brand and expected professionalism, transparency and accountability. Purchasing a home represents years of savings, financial sacrifice and one of life’s biggest milestones. Discovering that a significant advertised feature was not valid was extremely concerning. Ray Chan’s listing advertised the property as “Under a Master Build Guarantee” valid until 30 May 2028. This influenced our decision to buy. After settlement, Master Build confirmed the guarantee had never been properly transferred or registered in the previous owners’ names and was not validly in place as we understood it to be. We emailed Ray on 5 October but received no acknowledgement. Only after escalating to the branch manager and principal did he contact us the following day. He said the agency had relied on vendor documents and that the director would respond to my concerns within five working days. On the 5th working day, Director Jenny Quiambao repeated that the agency had relied in good faith on those documents and referred us to our solicitor or the vendor’s solicitor. Our request for clarification received essentially the same response. Our key question remains unanswered: what checks were undertaken to verify the guarantee before advertising it? Relying on vendor documents is not the same as verifying a significant marketing claim. Thirteen days after our first email, we still had no satisfactory explanation. Having to escalate for a response and then being referred to solicitors was frustrating. We expected our concerns to be addressed and the agency’s verification process explained. Advice to buyers: Exercise caution and independently verify significant property claims, especially guarantees and warranties marketed and advertised by Ray & Co / Ray Chan. This experience has seriously undermined our trust in Ray Chan, Ray & Co and Ray White Parnell. We would hesitate to use them for a future transaction.

We are delighted to endorse Ray & Co following their successful management of the sale of our property. From our first meeting through to settlement, the team demonstrated exceptional professionalism, market knowledge, and genuine commitment to achieving the best possible outcome for us. They provided clear and honest advice throughout the process, kept us well informed at every stage, and always made themselves available to answer questions or provide guidance. What impressed us most was their proactive approach, attention to detail, and ability to manage the sales campaign with confidence and transparency. Selling a property can be a stressful experience, but Ray & Co made the process straightforward and gave us confidence that our interests were being represented at all times. The result achieved exceeded our expectations, and we have no doubt that their expertise, strategic advice, and dedication played a significant role in delivering that outcome. We would not hesitate to recommend Ray & Co to anyone looking to sell their property. They are a highly professional team who genuinely care about their clients and consistently go above and beyond to achieve outstanding results. Mark and Claudia

Ray and his team impressed us by going above and beyond our expectations. Particularly the attention to detail and strategic planning for the campaign, and the persistence to land on a price that we were happy with. Every stage was well thought through with excellent communication. Thank you Ray!

We had an absolutely exceptional experience working with Ray Chan. From start to finish, he was highly professional, responsive, knowledgeable and genuinely committed to achieving the best possible outcome for us. His communication was outstanding. Ray kept us informed throughout the entire process, responded promptly to our questions, and was always approachable and willing to go the extra mile. We never felt out of the loop or unsure about what was happening. What really stood out was his excellent knowledge of the market. Ray demonstrated a strong understanding of current market conditions, buyer expectations and the nuances of the negotiation process. His advice was honest, thoughtful, practical and clearly based on experience rather than simply telling us what we wanted to hear. Ray's negotiation skills were exceptional. He handled discussions with confidence and professionalism while always keeping our interests at the forefront. We felt that he was truly working tirelessly on our behalf and looking for every opportunity to achieve the best possible result. Above all, his integrity, dedication and professionalism made the whole experience remarkably smooth and reassuring. Ray was always proactive, attentive to detail and consistently exceeded our expectations. We would have no hesitation whatsoever in recommending Ray Chan as your property agent. If you are looking for someone who combines outstanding communication, strong market knowledge, excellent negotiation skills and genuine dedication to clients, this is the agent you want representing you. An absolute pleasure to deal with and truly deserving of a five-star review.

We highly recommend Ray Chan and his team. Our house sold within just two weeks and achieved a result beyond our expectations. Ray was professional, caring, responsive, and knowledgeable throughout the entire process. What we appreciated most was that he did not simply point out problems and leave us to deal with them ourselves. He clearly explained each issue, guided us through the available options, and worked alongside us to find practical solutions. His market knowledge, clear communication, and hands-on support made the whole process much less stressful. Thank you, Ray and team, for your dedication and outstanding service.

Working with Ray and Hannah, was an absolute pleasure from start to finish. They demonstrated exceptional professionalism, integrity, and expertise throughout the entire process of selling our home. Their approach was strategic, factual, very efficient, and results-driven, ensuring everything ran smoothly and stress-free! Ray and Hannah were not only knowledgeable and detail-oriented, but also genuinely caring and attentive to our needs. They communicated clearly and consistently, keeping us informed every step of the way. Their energy, enthusiasm, and positive attitude made the experience enjoyable and reassuring. What truly sets them apart is their ability to combine market insight, negotiation skills, and personalized service. They went above and beyond to achieve the best possible outcome for us. From staging advice to marketing strategy, every detail was handled with precision and creativity. If you’re looking for a team that is trustworthy, proactive, responsive, and client-focused, Ray and Hannah are the perfect choice. We couldn’t be happier and highly recommend them to anyone wanting a seamless, successful real estate experience.

"Ray has demonstrated a high level of professionalism from the outset. He possesses strong knowledge of the property market and consistently kept us informed of market trends through regular weekly meetings and timely updates via WhatsApp. His dedication and communication have been outstanding. We are very pleased with his service and would not hesitate to recommend him to any vendors looking to list their property."

Top notch professionalism and preparation!

Ray and his team were amazing to deal with. Right from the start their professionalism was second to none. We had our home listed previously with another agency and did not have a good experience….. Ray took over and achieved a great result where others had failed, we cannot express how much better their advertising/ marketing campaign was… And we were kept in the loop all the way through….Great Team to work with.

Ray & team are knowledgeable, well established. They put in the effort to get the sale. Thanks team!

Ray Chan sold our house recently after only 7 days on the market for a price which was right in the middle of his suggested selling price range. Throughout the process he displayed a high degree of integrity and knowledge of the market. The communication of his team was exceptional and we felt fully informed at every stage of the process. We have already recommended him to some of our friends as an outstanding salesperson.

Ray and his team had great knowledge of the housing market and conducted an excellent campaign. They attracted a range different suitable buyers to our property, and got a great result for us. The team were professional through out, providing clear and consistent updates through the sale process.