Genuinely enthusiastic, reassuringly knowledgeable and professionally even handed.
I hate buying in a tender. You have so little knowledge or control - unlike a negotiation or auction. So hats off to Ramon because in this instance he had a happy seller and buyer. The vendor got multiple top-notch offers and we got the house of our dreams. We also got good old-fashioned personal service. Ramon was genuinely enthusiastic, reassuringly knowledgeable, professionally even handed and always available no matter what we needed or when. Should we ever sell, we'll use Ramon and who knows, maybe even go with a tender.