Buying our first home should have been a joyful milestone, but working with Rachel and the team at Harcourts Papamoa turned it into a deeply stressful ordeal. After going unconditional, communication virtually disappeared—we were left in the dark unless we chased for updates. As first-time buyers, we expected guidance and support. Instead, we got silence. Shockingly, we didn’t meet Rachel until the final pre-settlement inspection. No personal contact during such a major financial decision felt careless and dismissive. We were treated like a number, not valued clients. Concerns raised during inspections were brushed off, and the overall lack of professionalism and accountability was appalling. The stress we felt didn’t come from buying a house—it came from Rachel and her team at Harcourts. We're relieved to have our home, but the process was soured by this experience. We won’t be recommending Rachel or Harcourts Papamoa. We sincerely hope this feedback is taken constructively. Everyone deserves an agent who communicates clearly, acts professionally, and is genuinely present for both parties during such a major life event. Buyers and sellers deserve better.

Kaylee had superb comms with us as buyers, which felt refreshing after having to chase lacklustre agents for information on properties we were intersted in. Kaylee was prompt in responding and organising our requests and even reminding us of agreed appointment times. We appreciated this Kaylee, thank you. And Rachel the cute jelly bean pack at the open home was a well received mood booster after a day of open homing!

Rachel has great market knowledge, was always professional and her communication was outstanding. She was focused on selling our property for the best possible price and achieved exactly that. Thank you Rachel. 🙂

Review for Rachel Cole - Real Estate Agen Working with Rachel was an absolute pleasure from start to finish. She is not only incredibly knowledgeable about the market but also deeply committed to her clients. Her professionalism, responsiveness, and attention to detail were evident every step of the way. From our first meeting, Rachel took the time to understand exactly what I needed and offered honest, insightful advice throughout the process. What truly sets Rachel apart is her genuine care and dedication. She went above and beyond to make the experience smooth, stress-free, and even enjoyable. I always felt like I was in great hands. I would highly recommend Rachel to anyone looking to sell their home. She’s a true professional and a fantastic person to work with.t

The whole process was easy, Rachel & her team were very responsive to any queries I made and promptly addressed any concerns I had. I found them to be professional and fully recommend them to all buyers and sellers.

We found Rachel and her team by attending an open home. I was impressed by the friendly and natural way they followed us up and thought, “if I sell a house, I want my agent to treat my buyers like that”. So we signed them on after interviewing a few other agents. Our house was a difficult sale in a tough market and the team was relentless in their mission to sell it. Their communication was second to none. Thanks Rachel and Team

I would recommend Rachel to anyone thinking of listing as we have found her exceptionally professional and knowledgeable of the market - she is always contactable which when you are under pressure makes such a difference - she worked hard to help us achieve our goals which she managed without question.

Very helpful and professional team

Rachel is very easy to deal with, professional, she produces information efficiently and regularly keeping us up to date as required.... Very happy with how Rachel conducts herself and would have no hesitation in recommending her to any future buyers or sellers.....

Rachel's professional manner, clear communication & prompt responses were impressive. She is friendly, not pushy and can 'read the room' well which makes for a relaxed experience. We much appreciated her help during our (somewhat unexpected) buying experience. Thank you Rachel.

My home is unique - 150 sq mtrs - hence, not suitable for a family, which limits the number of purchasers If ever I am selling my home again - Rachel Cole would be my Agent

Rachel made a tricky sale happen despite lots of holiday delays and challenges managing a tenanted house on the market. We were kept well informed every step of the way. I was impressed to get a couple of opportunities at Multi-offers . Thank you Rachel