Rachael's profile

Rachael's reviews

  4.9  
Rachael has 34 reviewsacross 18 different locations, showing 12.
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Rachael's qualities as told by our client reviews: friendly, patient, supportive, responsive, empathetic, local expert, clear communication.
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Seller review
Rachael comes with our highest recommendation!
almost 3 years ago
Rachael comes with our highest recommendation!

Being based in Hastings and having a house to sell in Waimakariri did present me with a certain level of apprehension, but after extensive online research and reading many positive reviews I made the decision to run with Rachael Lay at Tall Poppy. I have made about 20 property transactions over the last 40 years and this last one using Rachael at Tall Poppy has been an absolute revelation. Her absolute commitment at every stage of the process with regular updates both by text and email keeping us right up to date at every stage of proceedings. Whenever there was what seemed an unsurmountable hurdle Rachael calmly and expertly dealt to the problem without fuss, using her natural empathy and rapport to take any stress and anxiety away from us. Rachael comes with out highest recommendation and would definitely be our first choice if we were to enter the property market in Waimakariri again.

Seller review
Downsize and escape !
over 3 years ago
Downsize and escape !

Rachael is very understanding, easy to talk to, and has an excellent overview of the local market. The photography was stunning, and the marketing process easy. One thing I noticed, Racheal listened and took note of what I said. I have already recommended Tall Poppy to friends considering selling.

Buyer review
Quick and Easy
over 3 years ago
Quick and Easy

Rachael was a helpful communicator as my wife and I worked through the house buying process. She walked us through the process and was informative the whole time; it made our experience very easy! She shared in our excitement too which was wonderful.

Seller review
Far from the typical real estate agent
over 3 years ago
Far from the typical real estate agent

Our property sale was a continuously moving target. We had 2 sales fall through, one of which was because of unforeseen issues arising from the building inspection. The one constant through an emotional rollercoaster was Rachael. Her genuine, up front and kind personality paired with her unwavering professionalism has been incredible. She has talked me through things and answered my many, many questions without making me feel daft and has maintained positivity even when things did not go as planned. While the final sale price was not what we had hoped originally, this is absolutely not a reflection of Rachael and I would not hesitate to use her services again or to recommend her to just about anyone that would listen. Rachael is an absolute asset to Tall Poppy and I will be eternally grateful for her knowledge and assistance. Rachael definitely goes the extra kilometer for her vendors and leaves no stone unturned when it comes to finding the perfect buyer. If you choose her to buy or sell, you will not be disappointed.

Seller review
"Silver Service"all the Way
almost 4 years ago
"Silver Service"all the Way

Right from the first meeting with Rachael at the property there was no feeling of "urgency" - I must get away and onto the next appointment. I was always made to feel that there was all the time in the world to discuss the property, process of selling and anything else that came up. Rachael's advice was spot on and the final outcome did exceed my initial expectations. If asked to recommend a Real Estate Sales Person my first and only offering would be to contact Rachael at TallPoppy.

Buyer review
Straight forward, truthful, trustworthy
almost 4 years ago
Straight forward, truthful, trustworthy

We immediately felt comfortable with Rachael. She knew the property and gave us the good, the bad, the ugly facts so that we could make an informed decision. She guided us through every step without pressure. Would highly recommend her

Buyer review
True professional
over 4 years ago
True professional

Rachael was a pleasure to work with from the moment we decided to put an offer through. She was understanding of our situation and supportive right to the moment of handing the keys over! We felt like she was right behind us while also doing her best for the vendor. Thank you so much Rachael for your support in helping us secure our first home!

Seller review
Professional to the End
over 4 years ago
Professional to the End

Rachael keeps her finger on the pulse and displays very competent nmarketing skills whilst actively engaging and informing her clients in a very timely manner. I would recommend Rachael at every turn as a thoroughly competent caring agent whether buying or selling.

Seller review
A great experience
over 4 years ago
A great experience

I wanted a very quick sale. I asked Rachael to sell my place after hearing of the price she got for someone local. Not only was it a very quick sale but for an excellent price. Rachael made the whole process very smooth. I would recommend her to anyone.

Buyer review
Rachael Lay - The Gold Standard of Real Estate Agents
over 4 years ago
Rachael Lay - The Gold Standard of Real Estate Agents

From my very first call to Rachael, I knew I was dealing with someone very special. She is unique blend of professionalism, knowledge and kindness with a heap of generosity and a great sense of humour thrown in. Rachael is everything you could wish for in a Real Estate Agent and more. I have enjoyed every interaction with her; she responded quickly and patiently to all of my queries. Nothing was too much trouble - ever. While I don't think I'll be listing my new home anytime soon, I would not consider letting anyone else but Rachael sell it for me. She is truly the gold standard of real estate agents.

Buyer review
We thought Rachael was a Excellent Agent.
over 4 years ago
We thought Rachael was a Excellent Agent.

Rachael was a Great Communicator, As we made several phone calls to her which didn't bother her at all. She explained everything very well and had great knowledge on the property. We would definitely be happy to deal with Rachael again.

Seller review
Exceptional Real Estate Agent - highly recommend
over 4 years ago
Exceptional Real Estate Agent - highly recommend

Rachel was very professional, experienced and helpful. She explained everything in a way that was easy to understand and was very reliable through the whole process. In fact, went over and above! We felt that Rachel really understood our needs and extremely communicative and easy to reach to answer any of our questions at all times. We would have no hesitation in recommending Rachel.

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