Mark kept me constantly updated with the outcome of all the open homes & other viewing appointments. Living outside the BOP area, Mark provided vital assistance when needed, going out of his way to help. I am very happy with the results achieved Thanks Mark!
We have known Mark for many years and were confident he would do an outstanding job selling our home. His communication was always clear, timely, and reassuring, keeping us fully informed at every stage of the process. Mark’s professionalism and attention to detail were second to none. What really stood out was the way he went above and beyond to handle any challenges that came up, always making sure everything stayed on track and ran as smoothly as possible. We are extremely grateful for all of his hard work and wouldn’t hesitate to recommend Mark to friends, family, or anyone looking for a trustworthy and dedicated agent to sell their property.
Mark started the marketing campaign with great enthusiasm, which was appreciated. However, there were a few issues during the process that I feel are important to highlight. There appeared to be some uncertainty around the GST aspect of the property, which is a significant detail in any transaction and ideally should have been clarified early on. There were also some practical oversights — for example, a padlock (was consistently) not properly secured on the shed door, and I returned home to find the back door left open the day after an open home. A simple check to ensure all doors were properly locked would have avoided this. While I understand the property is an older home, not a new build, I still expected a higher level of attention to detail and consistency. Communication became less consistent toward the end of the campaign, and as of now, the “SOLD” sign has not yet been displayed on the street billboard. I’m hopeful that will be resolved shortly.
Mark has proven to be a real estate expert. His local knowledge is invaluable and he goes above and beyond to help his clients, whether its making a trip to Bunnings to replace lightbulbs or organising a lawn mow for me at his own expense. I highly recommend Mark for anyone selling their home in the Tauranga area.
Mark was not pleasant to deal with, he would frequently interrupt me when speaking and when I emailed him a query, despite having my contact details, he would call my partner to explain and would not put anything in writing. We made 3x written offers that he refused to show to the vendor’s, when he must present every offer regardless of condition or price. He gave us a hassle around wanting 10-15 working days for a building report, and tried to not pass on our offer to the vendor until we agreed on 5 working days, which was unreasonable and against the advice of our mortgage advisor and solicitor. The agent that replaced Mark when we made a complaint was fantastic! And she deserves the credit for helping us with the purchase.
Mark was absolutely amazing for my partner and I to work with. Our initial conversations around selling our property was 6 years before putting the house on the market, during that 6 years Mark would often reach out and provide market insight to recent sales and market performance. When we decided to sell our existing relationship with Mark made it a "no brainer" to go with him. Mark kept our needs as a customer at the forefront of a challenging time in the market, with Marks unwavering drive towards sales we found the right buyer at the right time. Nowadays we recommend Mark to all of our friends and family.
We met Mark Roy at an open home that he was showing and instantly felt at ease with him. We have been able to trust Mark and his wisdom and experience to guide us in our sale and purchase experience. Mark has been responsive, efficient, extremely committed and hard working. We would have no hesitation in engaging with Mark again in the future. Thank you Mark for helping us to achieve our goals.
As always it has been a pleasure working with Mark. Having initially helped us find our section and project manager for our build a few years ago, he showed the same skill and enthusiasm when it came our time to sell. Mark is prompt in communication and makes use of extensive and up to date strategies to find the right buyers. With us residing in a different city, Mark made the process easy and was happy to provide additional help on the ground in what would normally have been our tasks. We look forward to dealing with Mark again.
Mark worked very hard for us to ultimately achieve the sale of our investment property. His communication and regular reporting was excellent, not only with us, but also our tenants. He was positive a sale would be achieved throughout the process. We would thoroughly recommend Mark to anyone considering selling a property.
Mark Roy exceeded expectations as our real estate agent. His dedication and proactive approach ensured a smooth property sale, and his communication was exceptional throughout the process. He went above and beyond, demonstrating professionalism and expertise that made a significant difference. Highly recommended for anyone seeking a reliable agent.
Mark was an absolute pleasure to deal with and I can't recommend him enough for anyone selling their home in the Tauranga region. He helped me a lot logistically when prepping the house to go on the market and went above and beyond to help out and make my life easier. As someone who used to be in the real estate industry myself I have come across a lot of agents over the years and Mark is a stand out in both his results and personable manner. I will be using him again for any property related needs without a doubt.
Mark' communication and marketing management was excellent , resulting in a sale that exceeded my expectation. Mark was in constant communication with me, even during the Christmas holiday period . Updating me on each viewing and feedback from potential buyers. His marketing management and knowledge of the market was impressive. I found him straight forward to deal with. And would highly recommend him to other sellers.
