Polite, friendly good to deal with, some training would help
Lydia was very friendly and very easy to deal with however I felt that she did in some cases tell us what we wanted to hear. The examples I am referring to are the extraction on the hob, when I first mention this Lydia's response left us believing it was working or would be fixed when this is not the case. Secondly on our final inspection the day before settlement I checked that the water pressure was all good (again I mentioned this on our very first viewing of the house) Lydia had to check with a colleague who told her to turn on a switch in the garage and Lydia literally did try light switches instead of the mains water isolator. I could not help but feel she should know more about a property she is trying to sell. It left me feeling very frustrated as this was something I had mentioned on our very first visit only to be in a position where we did not know how good or bad the water pressure was until after we had moved in. The final example I feel I need to mention was during the days leading up to going unconditional, Lydia told me that "our building inspector did not need to see the LIM report" and that she would "square this away with our solicitor" her exact words, when in fact our solicitor insisted the building inspector confirmed the LIM matched his inspection. Knowing this was the first time we had purchased a house in NZ this left us feeling totally unsupported from the realtor. And I would almost say that this caused stress when it was not needed. Lydia was lovely to deal with so please support her with some additional training in these areas.