Lucy was fantastic throughout our first-home buying journey. From the very first viewing, Lucy took the time to show us the property thoroughly and answered all of our questions. If there was ever something she didn't have the information for immediately, she always came back to us promptly with the answers. As first-home buyers, we were naturally nervous and unsure about many parts of the process. Lucy helped take away a lot of that stress by guiding us through each step, explaining what to expect, and always being available when we needed advice. Her communication was excellent throughout. She was transparent, responsive, and kept us updated at every stage of the purchase process. We particularly appreciated her guidance around preparing our offer and understanding the Sale & Purchase Agreement, which gave us confidence to move forward. Lucy's professionalism, market knowledge, and genuine willingness to help made the experience much easier and more enjoyable. We are incredibly grateful for all her support and would highly recommend her to anyone, especially first-home buyers looking for an agent who is knowledgeable, trustworthy, and easy to work with. Thank you, Lucy, for helping us secure our first home!

Lucy was so helpful and understanding during the purchase process. She took the time to explain everything to me and communicated clearly and timely. If you’re looking for an agent who is looking to facilitate what you need rather that what’s most beneficial to them, then I’d highly recommend Lucy.

Very responsive and guided me through a tricky process. Very patient and always of very pleasant demeanour.

After several unfortunate experiences with other local agents (not Barfoot & Thompson agents), Lucy and Craig restored our faith in the industry. Communication was impeccable throughout, with information relayed promptly and accurately between the Vendors and ourselves as buyers. On auction day they could not have been more supportive in guiding us through the process, and after-sales follow up has ensured that any lingering questions have been addressed politely and professionally. We appreciate that they were acting for the sellers, not for us, but nonetheless all dealings with Lucy and Craig have been of the highest order (and, mercifully, free of the shallow and obvious sales subterfuge of other local agents). I have absolutely no hesitation in highly recommending Lucy and Craig.

We couldn't have asked for a better agent to help us sell our home. Lucy was great to deal with from day one. She kept us in the loop the whole way through, was always available when we had questions, and genuinely put in the hard yards to get the best result possible. What we appreciated most was how much effort she put in behind the scenes. There was plenty going on throughout the campaign, but Lucy handled it all professionally and kept things moving without making it our problem. She was proactive, honest, and always gave us straightforward advice when we needed it. Selling a house is a big deal, and having someone you trust in your corner makes all the difference. Lucy made the whole process feel a lot less stressful than it could have been, and the end result spoke for itself. We'd happily recommend Lucy to anyone looking to sell their home. Thanks again for all your hard work and commitment throughout the process.

Lucy looked after Amelia & I and we felt that she had our best interests at heart. She kept us well informed throughout the process. Things were simple, fast & we got the price we wanted. We couldn't have asked for more. I would recommend Lucy to friends & family. Thank you

Lucy approaches her mahi with warmth and integrity. I highly recommend Lucy to those wishing to sell, or purchase as she is very easy to communicate with. The journey to sell my property with Lucy was enjoyable and achieved the desired outcome. Working collaboratively with her partner Priya, Lucy had a detail eye in guiding me through the sales process. A stand out for me was the respect and liking other agents have for the Lucy & Priya team. I will look forward to working with both Lucy and Priya in the future.

Lucy was genuine and honest – from the outset, she made us feel really comfortable in what is a stressful experience. To us, she struck the perfect balance between looking after the vendor’s best interests and making sure we felt informed and supported. She was really communicative, and as first-home buyers, we felt as secure as you can in this environment and reassured throughout the process. We’re so stoked to have our dream home! Thank you Lucy

We sold our home with Lucy and Priya and have nothing but great things to say about them both. In a very quiet local market we enjoyed a good amount of open home attendance and private viewings with a relatively quick sale (and still with more viewings right until the sold sign went up!). From the outset we valued the genuine passion Lucy had for our home sale, her immense professionalism, and her knowledge of Piha and Piha properties (and the market here) due to living locally, and we believed all of this would carry through to her interaction with buyers for the most successful outcome, which it did. Lucy and Priya worked together seamlessly and we valued the power of two agents and saw this in effect knowing one of them was always available to us and to buyers, and they worked hard to get buyers to our property. It was of note in a quiet market that we did well. An absolute pleasure to work with too, we highly recommend Lucy and Priya to anyone selling in Piha (and beyond) and would certainly engage with them again.

I started the process of selling my home for the first time in over 40 years. While it was longer than anticipated, Lucy and Priya continued their unflagging belief that it would sell- even though its qualities were rather unique- by accompanying many interested visitors down my path. All the way through I was encouraged and informed by these two thoroughly professional women. They are kind and thoughtful and communicate with buyer and seller equally, taking the mystery out of the process. I whole-heartedly endorse and recommend Lucy Pragert and Priya Patel to sell your property.

Lucy was great to deal with, always communicated well and followed up on any requests quickly. She made the process very easy.

Always professional Lucy’s connections locally and via her agency are an invaluable asset to anyone looking buy or sell in the west of auckland. Many thanks for your help