Liz helped the reviewer buy this property

Do not TRUST, Felt like dealing with completely two different people, conditional vs UN conditional

Our experience purchasing a property off-market through Liz at Harcourts Holmwood was extremely disappointing. Initially, communication was good and everything seemed to be progressing smoothly. However, as soon as the agreement went unconditional, the level of service changed completely. Calls were ignored, questions went unanswered, and it became very difficult to get any meaningful response. At one stage, we were forced to cancel the agreement because the agent decided not to follow through on commitments that had been agreed to prior to going unconditional. During our pre-settlement inspection, we raised several concerns about the condition of the property. The response we repeatedly received was essentially "it is what it is." Damaged walls had been left behind by the previous owner, and despite raising the issue, we were told nothing could be done. The agent had also agreed to have all carpets professionally cleaned before settlement. Instead, only the lounge area appeared to have been cleaned, leaving visible wet marks and rest wasn't even vacuumed. When we requested an invoice to confirm the work completed, we received no response. To make matters worse, the cooktop began malfunctioning within a month of settlement. After performing a hard reset, it worked temporarily before failing again a few weeks later. Given the circumstances, we believe the issue may have been known prior to settlement and temporarily reset to appear functional. When we raised our concerns, the response was once again dismissive and unhelpful. The complete lack of support after the agreement became unconditional, combined with the dismissive attitude toward legitimate concerns, made this a very frustrating experience. We are extremely dissatisfied with the service we received from Liz and Harcourts Holmwood and would not recommend them to anyone purchasing a property. Buyers should be very cautious and ensure that every promise is documented and verified before going unconditional.