Lisa Westerby's reviews
Lisa Westerby

Lisa Westerby

  4.9   (111 reviews)

201/64 Victoria Street

Lisa helped the reviewer buy this property

Lisa Westerby
Price not available
201/64 Victoria Street
Onehunga
2
2
1
Other

25 days ago

Less is More

I found Lisa's communication style unhelpful and at times immensely irritating. Speak less, know more. In my first encounter I was encouraged to put in a formal offer, even though I knew it was very very unlikely to succeed. My offer was used by Lisa to make another buyer's offer look good. ie: used as leverage. Fair enough. When Lisa rang and said that the vendors of a 2nd place I had put an offer in on were willing to now negotiate lower, I used the opportunity to try and get another apartment in the same complex for the same agreed value. When, as a courtesy, I informed Lisa of this she started babbling, almost hysterical. I asked her to leave it for 3 or 4 hours. She couldn't and kept spouting nonsensical rubbish. It took me 3 goes to get her to hang up. In short, I was simply doing what she had already done to me... used the situation as leverage. My offer was conditional on my viewing the place. The tenants in it were not expecting us so we had to wait while they left. The place was a complete tip and it was impossible to actually get an idea of the place. There was stuff everywhere. When I tried to set up the pre purchase inspection, Lisa first said I had to go through the lawyer, then, said it might be Anzac day (weeks earlier then April 25) W-h-a-t?? I could hear someone in the office trying to correct her. The place was left dirty and with faults. But the Vendor's lawyer wouldn't budge on anything because that's how it had been. How do you see anything when its a complete tip? I think showing a place in that state is unprofessional and quite frankly, I'm really annoyed at the way it was all handled.

B
Buyer
Lisa
Hi Margot, Thank you for taking the time to share your feedback. We’re sorry to hear that parts of the process did not meet your expectations. Our goal is always to support buyers through what can be a competitive and fast-moving process, while ensuring all parties are kept informed and treated fairly throughout. In relation to the first property, in a multiple offer situation it is standard practice for all genuine offers to be presented to the vendors. The decision on whether to proceed remains entirely with the buyer - however, we are required to present all offers on behalf of the vendor. With the second property, we worked with you over an extended period while coordinating communication between all parties, including the vendors who were based out of town. Given you had been searching for a property in this complex for some time, we were focused on supporting you in securing it to the best of our ability. As the property was tenanted, all viewings needed to be arranged directly with the occupants. Both the owners and ourselves worked closely with the tenants, providing ample notice for inspections and requesting the property be presented as well as possible for each viewing. Despite this, the presentation at the time of inspection was ultimately outside of our control. In regard to the pre-settlement inspection, there was an initial misunderstanding regarding what was being requested. Once clarified, we arranged the pre-settlement inspection promptly and in line with standard procedure. Following settlement, we ensured key handover was completed smoothly and also provided a small housewarming gift as a gesture of goodwill. We appreciate your feedback and wish you all the best in your new home.
Lisa responded on 13 May 2026

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Lisa Westerby
Lisa Westerby

Sales Agent

View profile   4.9   (111 reviews)
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