
Lisa Westerby

I found Lisa's communication style unhelpful and at times immensely irritating. Speak less, know more. In my first encounter I was encouraged to put in a formal offer, even though I knew it was very very unlikely to succeed. My offer was used by Lisa to make another buyer's offer look good. ie: used as leverage. Fair enough. When Lisa rang and said that the vendors of a 2nd place I had put an offer in on were willing to now negotiate lower, I used the opportunity to try and get another apartment in the same complex for the same agreed value. When, as a courtesy, I informed Lisa of this she started babbling, almost hysterical. I asked her to leave it for 3 or 4 hours. She couldn't and kept spouting nonsensical rubbish. It took me 3 goes to get her to hang up. In short, I was simply doing what she had already done to me... used the situation as leverage. My offer was conditional on my viewing the place. The tenants in it were not expecting us so we had to wait while they left. The place was a complete tip and it was impossible to actually get an idea of the place. There was stuff everywhere. When I tried to set up the pre purchase inspection, Lisa first said I had to go through the lawyer, then, said it might be Anzac day (weeks earlier then April 25) W-h-a-t?? I could hear someone in the office trying to correct her. The place was left dirty and with faults. But the Vendor's lawyer wouldn't budge on anything because that's how it had been. How do you see anything when its a complete tip? I think showing a place in that state is unprofessional and quite frankly, I'm really annoyed at the way it was all handled.

