Hamish was pleasant and friendly to deal with. Communication was easy and responded quickly. I do however feel there could have been more done to make the experience memorable and special, especially as this was our first time buying. I've had friends tell me that on settlement day their agent met them at the house to handover keys. He had turned on heat pumps and lights yet still made sure they got the excitement of unlocking the front door together. I highly suggest this approach instead of making the purchaser collect keys from the real estate office. Even something as small as calling the purchaser to put the 'sold' sticker up, or not pressuring to bring forward the unconditional date. As it was known that this was our first time purchasing a property, putting effort in to little things like this would have made it feel much more personal and exciting as it's supposed to be.


