Our experience purchasing our first home through Alex Fort was very disappointing. What should have been an exciting milestone for us was made unnecessarily stressful by poor communication, organisation and lack of support. Communication was extremely limited. We were not contacted by phone to advise that our offer was successful, and email responses were often delayed by several days. We frequently had to follow up information ourselves rather than receiving the guidance and updates we expected from the selling agent. We were also concerned about the LIM report, as one was not obtained from the vendors during the process. One of the most disappointing aspects was the way we felt we were treated as buyers throughout the transaction. Alex consistently communicated with and addressed me, however did not contact my female partner, despite her being equally involved in the purchase. On one of the very few occasions that she did receive email communication from Alex himself, he did not use her preferred name. This contributed to an ongoing feeling of her being overlooked and not treated with the same level of consideration or respect. Organisation around the pre-settlement inspection was also poor. Despite requesting a second inspection to ensure outstanding issues had been resolved, we received no assistance. Consequently, there was no second inspection before settlement. During the initial inspection, Alex appeared uninterested and made it clear immediately that he had somewhere better to be, which did little to reassure us that our concerns were being taken seriously. Work agreed to by the vendor remained incomplete on settlement day, and we were unable to contact Alex, who had left the country without arranging follow-up action or inspection. As very young first-home buyers, we expected to be guided and supported through such a significant milestone. Instead, we were left chasing answers and organising important details by ourselves.

Alex is a highly professional agent with a wealth of knowledge. In a tough market, he successfully sold our Coronation Street development within then required timeframe, which I put down to his expertise and the effort he put in.

We couldn’t be happier with the service Alex Fort and his team provided. They achieved a fantastic result for our property, securing a higher sale price than we expected and doing so much faster than anticipated. Their professionalism, communication, and commitment throughout the process were outstanding. We highly recommend Alex and his team to anyone looking for exceptional results.

Alex has been very responsive and helpful in my first home purchase experience

Alex sold our empty section in a great location. We expected a high price and were prepared to wait to find a right buyer. After six months and slow interest we suddenly found ourselves in a multi-offer situation. Alex did his best to help negotiating with the best buyer and we got the price we wanted. Well done, Alex!

all helped me out so much! Was always there when I had a question or needed support, I couldn’t have asked for a better experience buying my first home!

Alex made selling my home a wonderful experience, I was very stressed about the whole situation as a first time seller, including a signed contract that kept getting extended and eventually fell through due to buyer, but Alex kept a level head and helped us through the situation with grace and ease. He is friendly, easy to speak to, makes everything easy to understand without all the real estate jargon, and ensures the vendor is fully informed all while reducing the amount of stress. I would absolutely recommend Alex, and will be using him for any future home sales.

I have worked with Alex a number of times. He makes the process very easy and is always a pleasure to work with. I would highly recommend him.

Unfortunately, our experience purchasing our first home through this agent was disappointing. Throughout the process, my wife was treated rudely on multiple occasions. Rather than making any effort to professionally repair the relationship, the responsibility fell on my wife to extend the olive branch so communication could continue. As the sale progressed, the agent effectively disappeared from the process without informing us or putting appropriate communication arrangements in place. We were left unaware that he would be unavailable and often had to chase information ourselves. The lead-up to settlement was particularly frustrating. No one contacted us to arrange the final walkthrough, and we had to initiate this ourselves. There also appeared to be confusion regarding the settlement date being brought forward at the vendor’s request. As a result, we were left with little to no opportunity to ensure outstanding work agreed to by the vendor had been completed before settlement. What was most surprising was the complete lack of follow-up after the sale. Once the keys were handed over, there was no congratulations, no welcome pack, and no contact whatsoever. As first-home buyers, we expected a higher level of professionalism, communication, and customer service throughout what should have been an exciting milestone. Based on our experience, we would not recommend this agent.

Alex is super down to earth, transparent, knowledgable and friendly. Very responsive and always looking to see how he can help. Gives lot's of good advice and got a great result for the sale. Has also given lot's of guidance and help post sale with finding a new place - including on price/market/ offer process etc. Has really gone above/ beyond to help. Was a great experience, would reccomend as an agent to anyone looking to sell or buy!