He was very pleasant to deal with but I would rate his communication with us as very average
2 major things he didn't communicate with us
He did not mention our neighbour, who we sent to him, was the investor purchasing our property at the auction
this neighbour had put an unconditional offer of 820k at an auction with Ray White previously which we didn't accept
He also had accepted at a later date 10% deposit with previous agent and Alex said he would only pay 5%
We also had a clause added at sign up with Alex to negotiate the fee
Other companies offered us 2.5% and he said we would negotiate at time of sale
For a good sale we would be happy to go higher
It was only as I was signing that we called him to ask about the negotiation
He replied that we should have told him at point of sale
Kev said it was his responsibility to tell us when we could negotiate
It was very awkward and embarrassing
Our lawyer also found 2 mistakes on document and I received notification of auction on the wrong day
6 days later our lawyer is still waiting for the deposit
there was no comparison with him and our previous agent
He was not working for us and we are the ones paying him to work for us