We cannot recommend Ailsa McArthur enough, she is highly experienced and professional in all aspects of buying and selling. Ailsa communicates well on any level between buyer and seller, gives a hundred per cent and long hours in achieving a positive outcome. Her attention to detail, patience and local market knowledge in exemplary. She has a warmth when greeting you and a genuine smile that puts you at ease which gives confidence she is the right person to be acting for you whether buying or selling. Having bought and sold many properties we agree Ailsa is one of the best.

We honestly couldn’t have asked for a better team to guide us through this journey. From start to finish, Ailsa and Chelsea went above and beyond in every possible way, and we are so incredibly grateful for all the time, effort, care, and dedication they put into our listing. The marketing was pulled together beautifully, and their attention to detail was outstanding. They were so supportive throughout the entire process, always willing to help wherever needed, even lending their own items to help with staging. It’s those extra touches that really show how much they care and how invested they are in achieving the best possible outcome for their clients. Throughout the auction process, their communication was exceptional. They kept us informed every step of the way, answered our questions, and made sure we always knew what was happening. This gave us so much confidence and reassurance during what can be a stressful and emotional time. What really stood out was their genuine care, professionalism, teamwork, and willingness to go the extra mile. We always felt supported, valued, and in incredibly good hands. We cannot recommend them highly enough. If you’re looking for agents who are passionate, dedicated, proactive, and truly committed to their clients, these are the people you want in your corner. Thank you both for everything you did for us. You made the whole experience so much better, and we will always appreciate the incredible effort you put in!

Our experiences were with both Chelsea and Ailsa and we feel their Team Ailsa approach works well with the demanding open home schedule they operate with. Both Chelsea and Ailsa had a lot of contact with us, both were involved from day 1, both had input into the marketing and assisting with the presentation advice for our property and both brought offers to us. They seemed to handle their own enquiry and feedback to us and indeed presentation of offers but when it got down to the nitty gritty it was clear they were both involved as a team and some seniority in negotiations sitting with Ailsa. It was a real pleasure to deal with both Chelsea and Ailsa. Chelsea is clearly picking up the reins well and is forging her own path as a professional. We found them both to be “open ears” to our ideas, very responsive with our request for data and very friendly and regular with their feedback and meetings. They also did not hesitate to politely steer us towards some marketing ideas their experience told them would help, and again politely advise us with next steps when enquiry was stalling which was clearly induced by a slow market. When it came to eventually finding respectable buyers, I think Ailsa came into her own. She had allowed us to deflect lowball offers from others and carefully and professionally negotiated with both the buyer and ourselves to secure the sale. We believe Ailsa and Chelsea and their team approach to be at the top of their game and we would highly recommend them to prospective sellers.

I’ve been extremely happy with the way Ailsa has handled the sale of my property. Her communication has been excellent throughout: prompt, clear and proactive. I’ve always felt informed about what was happening and what the next steps were. Ailsa has a great eye for detail and is very thorough, which has made the whole process feel well managed. I’ve value her knowledge of the local market. Her advice has been practical, well considered and grounded. She has a strong understanding of both the area and current buyer activity. I’d also add Ailsa, and her team are very approachable, professional and very easy to work with. I’ve felt in very capable hands. A special mention that on Ailsa’s team is the talented Chelsea Allen. Chelsea was key to securing my sale. She is an asset to any sales process and compliments Ailsa beautifully. Chelsea particularly helped getting fantastic marketing photos, as well as supporting negotiations. I would very happily recommend Ailsa and Chelsea. Definitely call them!

We had a great experience working with Ailsa. From the outset she was incredibly helpful, down to earth and genuinely easy to deal with, which made a big difference throughout the whole process. Our settlement ended up being quite complex and took much longer than expected, but Ailsa was patient, calm and supportive the entire way through. Her vast experience really showed, and was a big part of why we felt so comfortable and confident throughout the process. She never made anything feel like a problem and was always happy to help us work through whatever came up. During the auction process she was also incredibly flexible, including making some last-minute changes before it began and without any fuss, which we really appreciated. One of the things we valued most was how accessible she was. Ailsa was always easy to get hold of, quick to respond and happy to talk things through whenever we needed. That level of communication gave us a lot of confidence during what could otherwise have been a fairly stressful process. We really enjoyed working with Ailsa and would happily recommend her to anyone looking for an experienced, friendly, patient and genuinely supportive agent.

Ailsa McArthur and her team at Bayleys were fantastic to work with. Ailsa was instrumental in getting the deal done, working thoughtfully with both us as the buyer and the vendor to bring the two sides together. She was highly professional, proactive and solution-focused throughout, and made what could have been a complicated process feel straightforward. Ailsa, Chelsea and Paula were a genuine pleasure to work with, and we would happily and highly recommend their team whether you’re buying or selling. Absolutely best in class!

Ailsa kept us well informed during the whole sale process. We got a sale result in a tough market with an agent who was dynamic enough to make it all work!

We couldn’t recommend Ailsa and her team more highly. From the outset, they were professional, knowledgeable and excellent to work with. Ailsa is a true expert in the area. What truly sets Ailsa apart is her genuine care and commitment to her clients. I have the utmost respect for Ailsa, both personally and professionally, and hold her in the highest regard. I would have no hesitation recommending Ailsa and her team to anyone looking to sell their home.

We had a great experience working with Ailsa. She was incredibly helpful and supportive throughout the whole process, always friendly and easy to deal with. She was available whenever we needed her, quick to answer our questions, and made everything feel straightforward and stress-free. We really appreciated her help and would happily recommend her to others.

Know the market and respond quickly.

This is the second property we have entrusted to co agents Ailsa and Paul Arundel. Both properties sold in a timely manner and with great professionalism. We would thoroughly recommend Bayleys Coatesville and would have no hesitation in using again.

We have known Ailsa & Chelsea over some years and a couple of different houses! They know their market well, have excellent communication and a relaxed professional style. In todays difficult market, they had us sold within 3 weeks! Thanks for all your hard work. Glad to be another one of your success stories!