Several years ago, Kim sold a property for our church. I had no emotional involvement in that sale, so I could observe the participants objectively. Most of us are reluctant to retain an agent, but there are really few other options. You are damned if you do and damned if you don’t. If we are buying, we “know” that Real Estate Agents are only in the game to maximise the sale price for the commission. If we are selling, we “know” that they are there to flick the property on as quickly as possible to pocket their commission. I was therefore interested to watch Kim work with the disparate parties involved. Kim listened to all sides, negotiated hard, adjusted expectations and when she eventually announced that we had reached the “sweet point”, all concerned were comfortable to trust her judgement. This was United Nations diplomacy. Thus, when the time came to sell my own house, I included Kim in the team of four agents that I invited to submit proposals. All four put up impressive plans and it was difficult to choose between them, but Kim brought the unwritten “X factor”. I felt that I could trust her. Trust is a rare and intangible thing, but you know when it is there, just as you know when it is NOT there. Ninety percent of the time however, it is neither there nor not there. As I worked with Kim, I recognised two other things: • Availability. If I sent Kim an email late at night, of course I did not expect an instant response – but first thing in the morning, I would receive a comprehensive reply. She also popped by regularly just to see how things were going. It made me feel as though I was her only client. • Communication. Kim kept me in the picture all the time, with both the good and the bad news. I didn’t feel that she was hiding anything. So, when the time came that she said that we had reached the “sweet spot”, I was happy to say “Sold”. And if I could turn back the clock, I would unhesitatingly choose the same agent.

Kim understood our marketing preferences perfectly and matched the right buyer interest for our home. There was no pressure to make rushed decisions and everything fell into place with calm and ease. Our experience with Kim was a real pleasure and would highly recommend her to any potential vendor or buyer.

Kim lives and breathes Eastbourne giving her an insiders view of the best opportunities. Then she works with you to get the win.

Kim was friendly and welcoming, helpful and never pushy. Going through a tender process and then a purchase process for the first time was pretty stressful so we really appreciated Kim's willingness to facilitate a private viewing, her prompt responses to questions and her knowledge and encouragement. We felt we could trust Kim and feel lucky to have had such a great experience that has made us proud owners of a house we really love.

Kim listened to our requests and was totally professional in all her interactions. We were kept up to date throughout the process and the entire Just Paterson team were delightful to deal with. Kim exceeded our expectations not only on sale result but also on service provided. We have no hesitation in recommending her to others.

Kim we above and beyond to help me get the best possible price for my home. Nothing was to much trouble and she kept me informed all along the way. Thank you Kim.