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Our reviews

  5  
390 reviewsacross 48 different locations, showing 12.
Our qualities as told by our client reviews: reliable, honest, friendly, strategic, supportive, local expert, clear communication.
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Seller review
Jono always delivers
about 1 year ago
Jono always delivers

We have been working with Jono for a few years now and selling our house with him was such a positive experience. From the start he has always been someone we can completely trust, reliable and easy to talk to. What I really appreciate is that Jono never makes the process feel stressful. He explains everything clearly, keeps us updated and genuinely has our best interests at heart. It is such a relief knowing we had someone who actually listens and follows through. I honestly would not go with anyone else. Jono has always made every step of buying and selling feel simple and supported and we could not be happier with the result.

Richard Hartles
Seller review
You’ve done it again!
about 1 year ago
You’ve done it again!

The team did their magic again and got it sold. Super helpful and everything was explained clearly. Very approachable and they went extra miles to deliver. Highly recommended.

Richard Hartles
Seller review
Wonderful team
about 1 year ago
Wonderful team

I can not speak highly enough of Richard Hartles. He got us a great result in 2 weeks! Also a genuinely nice person to work with. I am also very pleased with Kelsey and Richard’s whole team who did an excellent job of marketing, communication and got the right buyer for our property. A stressful time for me made as stress free as possible by Richard and his team. Thank you

Richard Hartles
Seller review
Great experience
about 1 year ago
Great experience

We had a great experience in selling our property with Hugo, communication was excellent and we were kept up to date on all progress. Happy to recommend and use you services in the future.

Richard Hartles
Seller review
Professional, Knowledgeable, and Genuinely Caring
about 1 year ago
Professional, Knowledgeable, and Genuinely Caring

We were incredibly impressed by Richard and his team's exceptional market knowledge, empathy and consideration throughout our home-selling process. His deep understanding of the local market and current trends helped us make informed decisions at every stage, from the pre-appraisal, auction and offers (yes... multi offers!). Their service was more than just personalized.... they genuinely have the 'care factor' A word that is often said but they absolutely nailed it! The marketing was sensational, the promo video had over 80,000 views leading up to the auction, which was incredible. Communication was consistent throughout the campaign, following up after every open home and viewing. We cannot thank Richard and the entire team enough for the exceptional service they provided to our family at such an incredibly important time!

Richard Hartles
Seller review
Great result
about 1 year ago
Great result

Excellent team to deal with. Richard and his team are great to deal with and ran an excellent campaign for the successful sale of our property. Well done team

Richard Hartles
Seller review
100% 🔥🔥🔥🔥🔥🔥
about 1 year ago
100% 🔥🔥🔥🔥🔥🔥

We had such a great experience working with Richard, Jono, and their amazing team. From start to finish, the whole process has been completely seamless and stress-free. Everyone we dealt with was so friendly, professional, and genuinely lovely to work with. Their attention to detail, communication, and support made selling our home an absolute breeze, and we couldn't be happier with the outcome. This has by far been the best experience buying and selling a home that we’ve had. We would highly recommend their team to anyone looking to buy or sell — they truly go above and beyond!

Richard Hartles
Seller review
Second time sellers
about 1 year ago
Second time sellers

Wei Jono and Richard were amazing. They listened to what we needed and came up with a plan to market our property.. The results speak for themselves. Would definitely recommend them all for a easy sale process. Thanks Team.

Richard Hartles
Buyer review
Smooth Transaction as a FHB
about 1 year ago
Smooth Transaction as a FHB

Hugo was patient with my many due diligence checks, had great communication between the two parties & was easy to get ahold of. He was transparent in answering my questions and this built a good working relationship. I would be happy to deal with Hugo again. He made the process very smooth without any hiccups!

Richard Hartles
Seller review
A wonderful experience
about 1 year ago
A wonderful experience

Thank you Lugtons! Melissa and her Team were brilliant and pivotal in achieving an amazing result in selling our home. Melissa's integrity, experience, and guidence was a stand out. Thank you Melissa, you have delivered in all respects and we are incredibly grateful. Working with the Lugtons Team was a joy, with great communication in all steps of the process, the campaign was fantastic achieving excellent results across many platforms. The Auction was an impressive experience, even the boss Simon rolled up his sleeves and got stuck in, the Lugton's Team experince certainly paid dividends in the final result. Thank you Lugtons from a very happy & grateful Dianne & Nigel.

Melissa Wilton
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