I really wish I could give a positive review. We started out hopeful and beaming with excitement. Houses were being sold left, right and centre in our area. We talked with Susan months before putting the house on the market and paid for renovations and put in lots of work to make the house more presentable and sell easier. We were reassured how well it was going to sell and that all our hardwork would make it so easy to generate interest and get the price we all wanted. After the first week she suggested we lower the enquiry price below our expected minimum sale price. It felt like she just wanted to make a quick sale even though we had said we were happy to take it slow to get the right price. It took over 30 to 40 minutes after each open home was expected to end to hear if we could re enter our own home. And when we finally heard that it was safe to go home, the most basic information was given about how it went. Something such as : open home went well, there was 2 groups, will follow up later. Almost every single time. I felt like I had to pry any useful insight out but was met with what felt like half assed responses. When I did have questions or concerns, I would list them out in an email or text. Nine times out of ten, none of my questions were answered. Or I would get a defensive response about something entirely different to what I was asking. I am very upset to have to be writing this review, Susan seemed so nice and put on such a soft voice when chatting in person that it seems like she genuinely tried to do a good job. It's very unfortunate because my last experience with a different agent from the same company was such a great experience. Additionally, after months of being on the market, the only offer we received was when Susan was not available during the holidays and another agent who I presume had never seen inside our house took a buyer through. I hope that the other agent is appropriately compensated. Without them this would be a 1 star review.
Susan Northey
