149 Clouston Park Road, Clouston Park, Wellington
$747,500
House
•Our experience purchasing a property through Professionals was unfortunately not very positive. While Kylie Churchward is a lovely person, the process itself felt unprofessional and far from smooth. We were given certain assurances at the beginning that did not materialize, leaving us feeling misled. There seemed to be a significant lack of communication between the rental and sales teams, which caused unnecessary delays and confusion, particularly regarding issues left behind by the tenants. Nothing was properly addressed until the very last day, forcing us to make rushed, last-minute decisions. After settlement, we were left with a large amount of rubbish on the property, despite being promised it would be removed promptly – yet no one ever returned to take care of it. We were also not provided with alarm codes or manuals to reset the system, making it essentially unusable. Adding to the disappointment, the ‘Sold’ sticker and sales board were removed before we even received the keys, making what should have been a special moment feel rushed and impersonal. The whole experience was far below our expectations and left us feeling flustered and unsupported at a time that should have been exciting and memorable.
We just wanted to mention how amazing, wonderful and just plain awesome Kylie has been throughout the whole sale process - we couldn't be happier that we chose to go with her for the sale of our property. She provided great advice, supported us and has been our eyes and ears on the ground throughout. As we are currently living in another city, knowing Kylie was constantly checking on the property and providing feedback to ensure that our property was presented in the best possible light was extremely comforting, and her communication throughout was absolutely great. We really appreciated her obviously deep knowledge of the local market, as well as the time and effort she invested in providing local market analysis and sales insights. We cannot emphasise enough how great it's been working with Kylie on the sale of property, and how she went far above and beyond to ensure a smooth sale process from start to finish.