Harcourts Papamoa Advantage Realty Ltd Papamoa

After growing up over the hill in Cambridge, Mel moved to the sunny Bay of Plenty and has lived in the Tauranga area for over 20 years, a location she knows very well. After a long career in vet nursing and more recently in the property division of the Tauranga City Council Mel has decided to progress her career into property management. Mel's previous roles have given her a lot of transferable skills to enable her to succeed in the Property Management industry. Mel is excited to be part of our large Property Management team at Harcourts in Third Avenue. She is determined and eager to not only be a top Property Manager, but also holds in high regard the importance of great customer service and communication for her home owners, tenants and work colleagues. Mel's main focus is building trusting relationships which will continue to grow and enhance her portfolio, something she holds with pride. Her motto in this ever-changing industry is to make sure things run smoothly and to provide great service with ease of mind for all parties involved. You will find Mel to be honest, reliable and professional, who brings to the team exceptional skills and a positive attitude which reflects in all her communications with our clients and other team members. Please don't hesitate to get in touch with Mel with any query you may have, whether it be a Landlord needing assistance with legislation and someone to manage their portfolio or a tenant needing a property to rent.

Abbey began her property management career in 2015 and has been managing properties in the Bay of Plenty since 2021, giving her a strong understanding of both the regional market and the expectations of local property owners. She started her career in Christchurch, where she managed a complex portfolio in the post-earthquake environment — experience that developed her confidence, technical capability, and ability to navigate challenging situations with ease. Abbey thrives on the diverse and fast-paced nature of property management. She enjoys the variety the role brings and takes pride in delivering a consistently high standard of service. Known for her calm and steady approach, she works hard to ensure that every tenancy runs smoothly and that both owners and tenants feel supported throughout the process. She is committed to staying updated with changes in legislation, industry standards, and best practice. Abbey’s attention to detail, clear communication, and strong organisational skills underpin her reputation for reliability and professionalism. She understands the importance of protecting her clients’ investments and works proactively to ensure that every home in her care is well maintained. Outside of work, Abbey enjoys spending time at the beach, walking up the Mount, and working on her golf swing. She values balance, connection, and the outdoors — all of which inspire her to deliver exceptional service every day.

Nooty has worked in the real estate industry since 2015 and has developed a strong understanding of the Bay of Plenty market and the unique dynamics of our local community. Her experience spans nearly a decade of managing diverse portfolios, building trusted relationships, and supporting property owners to achieve stable, long-term results. As a local property manager, she brings a grounded, practical perspective and approaches every home with care and attention. Known for her warm communication style and steady professionalism, Nooty ensures each property she manages receives personalised and proactive oversight. She works closely with owners, tenants, and service providers to create an environment where issues are addressed early, maintenance is well-coordinated, and tenancies run smoothly from start to finish. She is particularly focused on helping owners maximise returns while maintaining fair and respectful tenancies. Whether the goal is increasing occupancy, improving the condition of a home, or streamlining maintenance processes, Nooty takes a hands-on approach supported by strong systems and industry knowledge. She keeps up with legislation, best practice, and evolving industry standards to ensure every property is managed with integrity and care.

Sue’s property management journey began in 2006, after growing up at Makorori Beach in Gisborne and spending time in Auckland. Since settling in Mount Maunganui, she has built a reputation for her practical, approachable style and commitment to excellent client service. Her friendly nature, strong communication, and organisational skills help her thrive in the fast-paced property management sector. She values genuine relationships and understands the importance of managing client expectations and keeping all parties informed throughout a tenancy. Attention to detail is central to Sue’s work ethic, and she manages property portfolios diligently to ensure compliance. Her high level of service provides landlords with peace of mind and removes stress. Clients appreciate Sue’s reliability, professionalism, and consistent advocacy for their best interests, making her a trusted partner.

Rachel Marsh is the Operations Manager for Harcourts Tauranga’s Property Management Division. She was born and bred in Tauranga and knows the area like the back of her hand. As Operations Manager, Rachel is excited to grow our portfolio while also working to ensure our existing clients are 100% happy. She is confident in offering clients the very best advice on any property management matters and is constantly reviewing operating procedures to ensure we are offering our clients top service which is what they deserve. She is continually keeping up to date with pending legislation to ensure our staff and clients are ahead of the game. Prior to working as the operations manager, Rachel spent 6 years in front line property management. She has a comprehensive understanding of all things tenancy related and loves seeing a great end result with both the owners and the tenants satisfied. With a previous background in accounting, administration and market research, Rachel has transferable skills enabling her to excel in the fast paced environment of the property management industry. She understands the importance of communication and has an open door policy for tenants, owners and staff to work through any situation. With her warm personality, positive attitude, motivation and determination Rachel thrives on being the best that she can be in all areas. She has a strong eye for detail and strives for perfection, focusing on client care and overall satisfaction.

Jenny understands the responsibility that comes with managing one of your biggest investments and is passionate about delivering a seamless and transparent experience from the very beginning. With a strong background in property management, she knows the ins and outs of the process from start to finish, allowing her to provide valuable guidance when onboarding your property. Dedicated and process-orientated, Jenny has exceptional attention to detail and is always looking for ways to streamline systems to benefit owners and support the property management team. Her commitment to going the extra mile ensures that our property managers can focus on managing your property efficiently and effectively, knowing that everything has been set up to the highest standard. Jenny’s approachable nature, combined with her passion for the industry, allows her to build strong relationships and provide outstanding customer service. Whether you are renting out a property for the first time, considering a change of property manager, or expanding your investment portfolio, Jenny is here to make the process smooth, stress-free and rewarding.