The extra mile in all round support and communication

As an out-of-town vendor, it was incredibly important for me to work with a real estate team I could trust to represent both my interests and my property well. Team Coldicutt exceeded my expectations. From the outset, Braydent Coldicutt was very supportive of my concerns and ensured I clearly understood Harcourts Real Estate – Team Coldicutt’s approach to marketing and selling a property. He made himself available whenever I had questions and was generous with his time and advice. At one point, he also worked with me negotiating with a purchaser who had come through another agent, which I appreciated. My primary agent was Nicole Penrose, who brought an exceptional level of care, professionalism, and commitment to the entire process. As I was not living locally, Nicole’s communication and support were particularly valuable. She kept me well informed, listened carefully to my concerns, and ensured my interests and the presentation of the property were always a priority. One situation that stood out was how thoughtfully Nicole handled a tenant who was initially uncooperative with open homes. She managed this with patience and professionalism, ensuring the tenant felt respected while still protecting my interests and allowing the sales process to continue. Nicole also went above and beyond in practical ways — organising tradespeople, arranging appointments, meeting them at the property, and overseeing work when required. This level of support made a real difference for me as an absentee owner. Having bought and sold several properties over the years and worked with many agents, I can genuinely say the service provided by Team Coldicutt, and especially Nicole, went the extra mile. I would not hesitate to recommend them to anyone wanting a team that truly looks after their clients while delivering a highly professional service.