How to invest in client relationships

We first met Jo before we were ready to sell, but were provided with an excellent appraisal and advice at that time. Over the following four years Jo invested in our relationship with her through regular contact so when it came time to sell, it was natural for us to engage Jo, even though she was from another Barfoot & Thompson office. Jo responded promptly and introduced us to a leading agent from our suburb's B&T office, with them working as a team on our behalf from that point on. Both Jo and Cindy were professional, thorough and enjoyable to work with. Their advice regarding preparing our home for sale was excellent as were their recommendations regarding marketing. Once the campaign kicked off we had regular updates from them before and after open homes, and we could see how hard they were working from the enquiries we were getting from them on behalf of interested parties. Although the property didn't sell at auction during a big downtown in the market, they did not pressure us at all to lower our expectations in the auction room, and gave us confidence to continue working with them for the following weeks, until a strong offer was achieved from the perfect buyers. Jo is a very professional agent who is relaxed, friendly and fun to work with, reassuring us every step of the process that she would find the best buyers for our family home. Jo went the extra mile helping ensure our property was pristine for open homes when we were out of town and couldn't do this ourselves - above and beyond the call of duty. We would not hesitate to recommend Jo, and would absolutely work with her again in future. It was a pleasure to deal with Barfoot & Thompson as experts in the Auckland (and wider) market.