The whole experience from meeting with Janet, making a plan, signing up and eventual sale was absolutely stress free. I felt my property was in good hands and Janet got the job done with no fuss. Very happy with the result and being able to move on.
Janet O'Shea
I really wish I could give a positive review. We started out hopeful and beaming with excitement. Houses were being sold left, right and centre in our area. We talked with Susan months before putting the house on the market and paid for renovations and put in lots of work to make the house more presentable and sell easier. We were reassured how well it was going to sell and that all our hardwork would make it so easy to generate interest and get the price we all wanted. After the first week she suggested we lower the enquiry price below our expected minimum sale price. It felt like she just wanted to make a quick sale even though we had said we were happy to take it slow to get the right price. It took over 30 to 40 minutes after each open home was expected to end to hear if we could re enter our own home. And when we finally heard that it was safe to go home, the most basic information was given about how it went. Something such as : open home went well, there was 2 groups, will follow up later. Almost every single time. I felt like I had to pry any useful insight out but was met with what felt like half assed responses. When I did have questions or concerns, I would list them out in an email or text. Nine times out of ten, none of my questions were answered. Or I would get a defensive response about something entirely different to what I was asking. I am very upset to have to be writing this review, Susan seemed so nice and put on such a soft voice when chatting in person that it seems like she genuinely tried to do a good job. It's very unfortunate because my last experience with a different agent from the same company was such a great experience. Additionally, after months of being on the market, the only offer we received was when Susan was not available during the holidays and another agent who I presume had never seen inside our house took a buyer through. I hope that the other agent is appropriately compensated. Without them this would be a 1 star review.
Susan Northey
We asked Susan to market our property after she had successfully sold our previous property in 2020. We're extremely pleased with the marketing Susan had done for the property, and negotiate the sale so well. And it wasn't an easy property to sell due to a few difficult issues, but Susan persisted and got us a great result. Thankyou.
Susan Northey
My experience with a property agent was generally positive, as they provided valuable expertise on the local market, actively helped me find suitable properties within my budget, skillfully negotiated on my behalf during the purchase process, and maintained excellent communication throughout the entire transaction, ensuring I was informed every step of the way; however, there were occasional moments where I felt pressured to make quick decisions or felt like certain details were not fully explained.
Susan Northey
Hi people, Where to start with Susan? Excellent communication from initial reply when we where seeking both an agent and real estate company. Was on time at property viewing and had really relevant information about the suburb and sales info. Property value - was realistic with what she belived it was worth in this market and her price band was really realistic. Marketing - could not fault Open Homes - really good comms around when and straight afterward comms about both number of viewers and feedback. Hard working, honest, and truly felt she was doing all she could to finalise a sale. Experienced, passionate, trustworthy. Couldnt be happier
Susan Northey
It’s always a pleasure working with Susan , she’s informative and acts fast with appreciation to the task at hand She pushes hard for the vendor
Susan Northey
Would highly recommend to anyone wanting to Buy or Sell
Susan Northey
We have marketed with Janet several times, and it is always an excellent decision. She is super friendly and positive, has excellent market knowledge and a wonderful manner. Janet's communication and professionalism are such a gift when dealing with selling a home. Always honest, super ethical and sensitive. We were out of town and Janet organised great staging and kept us informed of progress along the way. So very pleased we went with Janet and Tall Poppy. The fee structure is very fair and transparent. We absolutely recommend Janet. Exceptional service.
Janet O'Shea
We found Janet to be both knowledgeable and informative in our dealings throughout the process. Communication was prompt and friendly at all times. By the end it felt like welcoming a friend into our home. Thank you Janet.
Janet O'Shea
Janet was fabulous to deal with I would recommend her. Easy and flexible nothing was a problem.
Janet O'Shea
I both bought and sold this property with Susan - she was amazing to deal with during both transactions. Professional, calm, collected and extremely efficient. Not to mention lovely personality to deal with and fantastic sense of humor. I wouldn't hesitate to recommend her.
Susan Northey
Susan has been a fantastic agent selling our mothers home on behalf of my brothers and I. She was quick to communicate and has a high standard of professionalism. Talking us through the process was most appreciated during a hard time for our family. Thank you for all hard work, Very appreciated and to anyone looking for a agent look no further
Susan Northey
