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Our reviews

  5  
599 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: dedicated, friendly, responsive, reliable, supportive, clear communication, local expert.
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Buyer review
FANTASTIC EXPERIENCE
9 months ago
FANTASTIC EXPERIENCE

Where do we even begin? Working with Jay & Ken was one of the best decisions we’ve ever made. From day one, they brought unmatched professionalism, knowledge, and energy to the table—and made the entire buying process feel smooth, stress-free, and even fun! This dynamic duo went above and beyond in every sense. They took the time to truly understand our needs, guided us with patience and honesty, and were always just a call or message away. Whether it was coordinating last-minute showings, negotiating like pros, or walking us through each step with total clarity, Jay & Ken never missed a beat. What truly sets them apart is their teamwork. They complement each other perfectly and work seamlessly to ensure nothing slips through the cracks. Their combined experience, deep market knowledge, and genuine care for their clients made us feel completely supported every step of the way. Thanks to Jay & Ken, we’re now in a home we absolutely love—and we didn’t just gain top-tier agents, we gained trusted advisors (and honestly, great people we’d happily work with again and again). If you’re looking for a real estate team that’s reliable, relentless, and truly invested in your success—look no further than Jay & Ken. Highly recommend—ten stars if we could!

Jay Zhang

Jay Zhang

  5   (157 reviews)
Seller review
good service
9 months ago
good service

good service, easy conversation

Jay Zhang

Jay Zhang

  5   (157 reviews)
Seller review
Trustworthy and Hardworking
9 months ago
Trustworthy and Hardworking

If you’re looking for someone who truly cares and goes above and beyond, Jay zhang is the one. They worked tirelessly to get our home ready for market and gave us honest advice every step of the way. We felt confident and supported throughout the whole process. Thank you!

Jay Zhang

Jay Zhang

  5   (157 reviews)
Seller review
Friendly & Professional Service
9 months ago
Friendly & Professional Service

We had a fantastic experience working with Ken. From the very beginning, they were friendly, approachable, and incredibly knowledgeable about the market. They guided us through every step of the buying/selling process, always keeping us informed and making sure we were comfortable. Highly recommend to anyone looking for a smooth and stress-free experience!

Ken Huang

Ken Huang

  5   (49 reviews)
Buyer review
We were pleased with the professionalism Kenneth portrays. His excellent knowledge really helped us.
9 months ago
We were pleased with the professionalism Kenneth portrays. His excellent knowledge really helped us.

As a first home buyer Kenneth really made the whole journey smooth. Due to his friendly personality all the communication went so easy and also made us comfortable to be able to speak our mind. Kenneth is very focused and takes his work very seriously and carries out with great dedication which we really appreciated. As when we had any confusion or question he went out of his way to solve and accommodate us. We are very happy with his service and highly recommend him.

Kenneth Hung

Kenneth Hung

  5   (51 reviews)
Seller review
Dedicated to achieve excellence
9 months ago
Dedicated to achieve excellence

This was my first sale process with Victor and we experienced nothing but excellence him. Especially in such a tough property market, Victor achieved what we wanted and we have been very happy with his work from listing till sale settlement. No issue was too small for him and I can not recommend Victor enough to anyone who is looking to buy or sell in the current market as his knowledge in all things property is priceless. Thanks mate.

Victor Guan

Victor Guan

  5   (113 reviews)
Seller review
Dedicated to achieve excellence
9 months ago
Dedicated to achieve excellence

This was my second sale process with Kenneth and as before, nothing but excellence through dedication from him. Especially in such a tough property market, Kenneth achieved what we wanted and we have been very happy with his work from listing till sale settlement. I can not recommend Kenneth enough to anyone who is looking to buy or sell in the current market as his knowledge in all things property is priceless. Thanks mate.

Kenneth Hung

Kenneth Hung

  5   (51 reviews)
Buyer review
Exceptional
10 months ago
Exceptional

Hi Jay. We just wanted to say a huge thank you for all your help with our property purchase. Your professionalism, attention to detail, and dedication made the entire process so smooth and stress-free. You always had the answers to our questions and guided us through every step with such expertise. We truly appreciate the time and effort you put in to make this happen for us. We couldn’t have done it without you — you’ve been absolutely exceptional!

Lisa Cao

Lisa Cao

  5   (101 reviews)
Seller review
Absolutely fantastic!
10 months ago
Absolutely fantastic!

Ken immediately struck us as a genuine and honest person. He did an excellent job of selling our house. We were very impressed with his knowledge of the current market, knowledge and professionalism.

Ken Huang

Ken Huang

  5   (49 reviews)
Buyer review
Finally an agent that doesn't bullshit!
10 months ago
Finally an agent that doesn't bullshit!

Nas is a straight shooter. No salesy crap, just honest advice. He even told me not to buy a couple places after doing all the checks Properly looked out for me and made the whole process way easier. Got the deal done in the end. Top bloke, absolute legend.

Nas Feroz

Nas Feroz

  5   (41 reviews)
Seller review
Professional
10 months ago
Professional

We are absolutely thrilled with the outstanding service provided by Victor Guan and team at Harcourts during the sale of our property at 19 Puia Street, Papatoetoe. From the very beginning, Victor impressed us with his professionalism, knowledge of the market, and genuine care for our needs. He took the time to understand our goals and worked closely with us every step of the way to ensure a smooth and successful selling process. Victor and team demonstrated exceptional dedication, attention to detail, and tireless effort throughout the entire campaign. Their marketing strategy was well thought-out, targeted the right buyers, and presented our home beautifully. Communication was always clear, prompt, and honest, which gave us great confidence and peace of mind. Thanks to their hard work and expertise, we achieved a result that exceeded our expectations. We felt supported, informed, and truly valued as clients. It's rare to find an agent who combines such strong work ethic with kindness and integrity — Victor does exactly that. We are deeply grateful for everything Victor and team have done for us. Without a doubt, we would highly recommend him to anyone looking to buy or sell. We look forward to working with him again in the future!

Victor Guan

Victor Guan

  5   (113 reviews)
Seller review
Great service and great result
10 months ago
Great service and great result

Our house was sold on the Auction for the $70,000 more than we expected

Lisa Cao

Lisa Cao

  5   (101 reviews)
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