Ryan sold my apartment after 3 months on the market, at the very end of the agency period. Initial engagement was good with just few minor instances of him not doing what he said he would. However when it came to the pointy end of the contract and negotiation on an offer in the final hour, I felt that Ryan was working for the buyer and - due to an error by Ray White which saw a clause left out of the contract - I was being pressured to compromise. I accepted the offer below price expectation on the basis of Ryan having told me an identical apartment in the building (5 floors lower； my apartment was penthouse level) sold for $40k less than my offer. That apartment sale was the key data point and price indicator for me in decision making and Ryan repeatedly referred to it. I also accepted the offer as I felt an obligation to ensure Ryan didn’t walk away empty handed. I discovered on settlement day that the other apartment did not sell for $40k less than mine, but only $5k less. When I raised the discrepancy with Ryan, he was adamant the other property had NOT sold for the cheaper price that he had originally advised and repeatedly referenced. Giving him the benefit of the doubt and assuming he didn’t deliberately mislead me from the outset, his response indicated that he had discovered it sold for a higher price at some point and chose not to disclose this to me. In my view, Ryan didn’t do the right thing and correct what he got wrong. Adding to this, also on settlement date I discovered from public records another apartment in the building with a similar layout to mine a few floors down sold 4 months prior and at no time was this disclosed as a relevant comparative sale. Both sales were very relevant and would have significantly influenced decisions on my selling price. I engaged with Ryan about this issue before writing this review. Time was taken to ‘investigate’ but his response addressed very few of my points. Sharing my experience for others to judge.
Ryan Bridgman
