As a first-home buyer, I found the level of communication and professionalism disappointing. I received little guidance on the deadline sale process or on completing the Sale and Purchase Agreement, and when my initial offer was submitted, Vanessa criticised how it was completed rather than offering constructive assistance. This required me to seek help from my buyer’s agent despite them not being formally involved. Communication throughout the negotiation and conditional stages was stressful and often unprofessional. I was repeatedly contacted by phone and text urging me to increase my offer, despite requesting email communication due to work commitments. Requests to receive counter-offers in writing were not respected. I was also pressured to satisfy conditions even while still within agreed timeframes, including receiving multiple urgent calls and messages that caused unnecessary distress. Support from management was inconsistent, and once the agreement went conditional, there was little to no assistance. Settlement and handover were handled with minimal care or courtesy, and important information regarding missing and broken keys was only disclosed after I had taken possession of the property. Overall, I found the communication lacked transparency and respect, and the professionalism fell well below what I would expect particularly for a first-home buyer navigating a complex and significant purchase.

Ryder and Vanessa are absolute gems to work with. Our home had been on the market for 5 months when we switched agencies and Ryder and Vanessa brought a refreshing energy and expertise that made all the difference. Their open comms approach and dedication ensured our home received the attention it needed and got the job done. They were always quick to respond to queries and kept us updated every step of the way. Highly recommend this stellar team for anyone looking to sell their home!

My mum recently sold her house with Vanessa and we couldn’t be happier with the experience. From the very beginning, Vanessa was professional, approachable, and incredibly knowledgeable. She guided us through every step of the process with clear communication and genuine care. Her attention to detail, market insight, and strong negotiation skills made all the difference. Selling a home can be stressful, but Vanessa made it feel smooth and stress-free. We’re so grateful for her hard work and would absolutely recommend her to anyone looking to buy or sell. Thank you, Vanessa!