Thomas Lama
Thomas helped the reviewer buy this property
Price not available
652 Te Atatu Road
Te Atatu Peninsula
House
Well-Intentioned, but Clarity and Support Lacking
We appreciated Thomas’s enthusiasm and willingness to help during our recent property journey. Unfortunately, the experience didn’t quite meet our expectations. We faced several instances where information was unclear or inconsistent, which led to unnecessary stress and confusion. It sometimes felt like we were under pressure from the vendor’s side rather than supported as clients. We believe the process would greatly benefit from clearer communication and a stronger focus on representing the client’s best interests. With those improvements, we’re confident Thomas could offer a much smoother and more reassuring experience. We hope this feedback is helpful.
B
Buyer
Thank you for your feedback — I’m genuinely sorry to hear that parts of your experience felt unclear or stressful. That was never my intention, and I regret that you felt unsupported during such an important journey.
Looking back, I’d like to share a few points for context.
We first connected through a mutual friend after I shared how homeownership could be possible with just a 5% deposit. At that time, you weren’t actively looking to buy, but after a call with your partner, we caught up for a coffee meeting at Plant Barn in Henderson. My colleague and I walked you through the buying process and showed how it could work for your situation.
From there, I introduced you to a trusted banker who pre-approved you, and I then arranged and attended multiple viewings — weekdays and weekends — around your schedule. Eventually, we found a beautiful brick-and-tile freehold home. Although it was above your initial budget, I spent two weeks negotiating to secure it at a fair market value.
I understand the process got overwhelming after you switched mortgage brokers. While I respected your decision, it led to some challenges with finance timelines. We needed multiple extensions — first for finance, then for settlement due to delays in your KiwiSaver release. During those times, I worked closely with the listing agent to ensure the vendor understood your situation and granted the extensions, especially with a backup offer on the table.
Throughout, I did my best to offer support and keep you informed. It was a stressful journey, but I truly believed it would be worth it once you had the keys in hand. You now own a solid freehold home in a great location with long-term potential. I'm proud to have been part of your journey and grateful for the trust you placed in me.
Thomas responded on 22 Jul 2025
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