I struggled to deal with Thelina in the early stages of making an offer to purchase my property. I asked for help to write up my offer - I expected the normal practice would be that she would bring the paperwork to me and talk me through it, but she said she was busy writing a report for a vendor and had I not bought a property before. I was about to walk away, but on advice I was given, I contacted a manager at a different branch who went above and beyond to help me put the offer together. Thelina was very helpful once the deal was on paper and all went smoothly from there.
