Shannan made time to show us several properties on a whurlwind trip to the area, and gave us a good idea of what was available in our price range to meet our needs. She was thorough and realistic in her presentation of properties but also connected well with us, quickly assessing that we were plain language people and adjusting to suit our style which made show comfortable and fun. When it came to making an offer, Shannan was honest and clear about what a realistic expectation was, and was very helpful and supportive. She was up front about how she gets paid and made us feel like we could trust her. Once we were conditional Shannan Continued to stay in contact and provided clear and consistent communication. She provided good referrals to services in the area, and helped us feel comfortable making an intercity move was going to be ok! Shannan checked in regularly, and despite going on leave made sure our needs were all arranged for ahead of time. Settlement is still a few days away, but Shannan has been exactly what we needed through this process!


