Exceptionally hardworking and incredibly professional. From the moment we engaged Hayley and Roberta we felt like we were in safe and competent hands. It was a difficult time to market a home. After an incredibly hot run, the market suddenly turned. The banks imposed exceptionally tight lending rules, the media started to pump out negative stories and the nation changed from alert levels to traffic lights which meant yet another change of rules for viewing open homes. Yet through all these changes Hayley and Roberta worked tirelessly to keep us focussed, informed and confident. They provided clarity, great advice, and we enjoyed all of our interactions with them, culminating in a great sale. Verified by RateMyAgent

Our house went on the market on the day of Level 4 lockdown - during a period of uncertainty Hayley and Roberta were so reassuring and supportive every step of the way. Their market and area knowledge is second to none, and these two go above and beyond to ensure both buyer and seller are happy. What we loved the most is their transparency and genuine nature, which often seems to be lacking among other agents in our experience. Both Hayley and Roberta were available all the time to answer questions, be it phone call, text or Zoom and we ALWAYS felt they were giving 110% from our very first interaction to settlement! Can’t recommend these two enough!!!! If you have a house to sell, look no further and trust Hayley, Roberta and the team at UP Real Estate to get it done!

Roberta and hayley were brilliant to work with-clear in their communications with us, efficient, and went above and beyond to help (as we couldn’t be present due to covid, we relied fully on Roberta and Hayley in every aspect of the sale, including staging the house right through to helping pack after the sale).

Hayley and Roberta are the dream team. They are honest and hard working, they went above and beyond to guide us through the process and helped us to maximize our property value. They were transparent, available and fun to have around. We thank them for their advice and the outcome!

We have recently bought our new home and sold our old home with Roberta and her co real estate agent (Hayley Kirk-Smith). We could not recommend them more highly. From the purchasing point of view they were both very thorough, engaging and professional. We especially appreciated how they were solely the people we dealt with from all aspects (as some real estate agents pass on roles such as open homes, comms etc to their support staff. They are an absolute pleasure to work both genuine people and easy to be around.