10/10. Richard was recommended to me by an agent from a different company, which is high praise. He thinks about the property and provides realistic advice, not just advice to get the commission. He does not just sell by auction, but thinks what marketing strategy will work for this particular property, giving solid reasons. He is an expert negotiator, keeping parties at the table despite the pain of the last stages of compromise. He is trustworthy and honest, which takes away the anxiety of the sales process. He is extremely impressive.