Rachel is an absolute delight to deal with. Professional and able to demonstrate marketing skills that achieve the desired result. Excellent communication means you are fully aufait with all aspects of the transaction as it progresses. Rachel can be recommended to anyone needing an excellent real estate agent who will go the extra mile to get the job done.
We had regular weekly catch ups and there was always great data and information to back up the conversation around the feeling of how the marketing was progressing and where we sat in the market each week. The detailed reports are great to read through once you're out of the weekly catch up meeting as some detail washes over you in the process so that's a great back up. I found the systems and automation used was about right. Getting great personal contact and then also a suite of video clips from Steve the auctioneer to talk me through the process of selling at auction was useful. The team negotiating on the day were excellent in what was a really important moment for me and I didn't feel rushed or under pressure to make a decision. They were respectful, professional and considerate of my emotions...which is a bonus as there were a few emotions to navigate.
We once again trusted Rachel with selling our home, and, once again, she was excellent. We particularly appreciated her honesty and regular communication through the whole process. Rachel has the experience to back up her recommendations, and she puts in the hard work to ensure that her advice is based on actual buyer interest and current market conditions. She liaises efficiently with other professionals to ensure staging, documentation etc happens as and when it should. Rachel made what can be a stressful experience as pleasant and predictable as possible, and the outcome was ideal: happy vendors, happy buyers. She is a pleasure to work with, and we can't recommend Rachel enough.
I found Rachel to be very personable and professional in handling the sale of our rental property and I was delighted to achieve the eventual sale price. Rachel provided pertinent advice and feedback throughout the sale process. She wasn't pushy or insistent and that allowed me to come to a considered decision upon the eventual sale process (auction) and price. Her knowledge of the local market and the buyer contacts she has developed over time has made her THE agent to choose. I will not hesitate to use Rachel in the future whether it is to buy an investment property or a home to live in. She knows her clients, their requirements and what type of property suits the client. The team she works with was also on the ball which made it a seamless process. Well done Bayleys!!
Rachel was an amazing agent to work with, together with the team behind her. She is very professional and kept us well informed throughout the whole sale process of our Villa in Claudelands. She is very easy to work with and achieved a very good result for us. She is a great communicator and made the whole process stress free for us. Would definitely recommend Rachel to others.
Rachel helped us overcome some hesitation regarding selling our house to move on to our next adventure in a slow market, it was of course the right decision and we’re really happy with where we have landed thank you!
Rachel was recommended to us because of her excellent market knowledge for the area, and also her ability to deal with a range of ages and experience in the property market. At all times we found Rachel to be courteous, respectful and professional. She was exactly what we needed, and I would be happy to work with her again in the future.
On deciding we were going to sell our property & on emptying the mailbox we came across Rachels business card. Previously the property had been rented and we had used another firm for this. We decided maybe karma had beckoned us and so gave Rachel a ring and asked her to call around and look at property. Always good to get a couple of opinions when it comes to selling. We were very happy with her easiness to talk through the process of selling and the options of auctioning the property. We decided to go with Rachel due to her easy manner and plan speaking & views on how to market the property. We decided on auction as recommended by her. This process was new to use having only ever bought and not sold at auction. We sold on the day Yay and went for more than we had anticipated so are very happy vendors. Thanks Rachel and the team.
We recently purchased a property through Rachel and found her professional, efficient, and easy to work with. Her expert local knowledge was invaluable, and we would happily recommend her and sell through her in the future.
Rachel and Callum provided a nice personalised service when we both sold and purchased through them recently. Callum’s communication was outstanding and much appreciated. We were able to achieve our location and finance goals thanks to their work making it happen. We enjoyed working with them both and we are extremely happy with the outcome.
We really appreciate Rachel's calm and professional manner throughout the sale process.
My husband and I have sold many homes over the last 16 years and have always seen real estate agents as a necessary evil, I have always hated it when I have had to pay their commission I have been left wondering what they actually do? ☹ Then in August 2020 I Meet Rachel Waldegrave from Baileys Real-estate. To sum up The Waldegrave team it’s like staying at a luxury hotel where you are wowed by all the added extras you receive and the amazing 1st class service that is provided. When selling such a big investment I love that all the basis are cover by these tenacious, brilliant, friendly individuals. Callum Rachel’s right hand man and he is a wealth of knowledge in practically I love his insight into property renovation and improvements. On our last investment property sale Callum connected us to a Gen Y purchaser and achieved an outstanding result in uncertain times, while Rachel’s for ever growing network sold our high end family home in 2020 for top dollar allowing us to buy our dream home at the beach. One of the main reasons I think this team is such a success is this outstanding leadership from Rachel coupled with the support team from …… and Giuila their PA who never misses a beat which allows Rachel and Calum to concentrate on achieving the best result for their clients. One thing that has stuck me the most about this team is their ability to roll up their sleeves and do the mahi, as our last property went to market we were under the pump trying to finishes off cleaning, rubbish, staging when the Waldegrave team turned up with a coffee, a vacuum and an attitude of we are all in this together. Honestly if you are looking at selling then go with a 5 star service, from what I know about agent fees is they are all much of a muchness and this team will make you feel like you are a guest at a luxury resort. 😊
