Penelope's market knowledge, communication, and professionalism are all spot on! She listens to her clients needs and desires and will do what it takes to strike a fair deal. I would highly recommend Pen to anyone wishing to sell their home.
I cannot recommend Penelope enough. She helped me through a very difficult time with my tenant and maintenance and tradesmen on the property as I lived far away. She provided me with huge support which was not required of her, guidance and good humour which helped me every step of the way. We got a good result in the end! Thanks Penelope.
Penelope surpassed our expectations, got us a great price for our house and was super helpful and easy to deal with. Would definitely use her again.
Pen is the most talented informative person I have ever met. She is a wealth of knowledge available most times will always reply. Pen not only sold my home but guided me through the process of buying out ot Nelson. I recommend Pen to any person buying or selling she is truthful clear and decisive.
Penelope was fantastic, she made everything super easy, comfortable and stress-free for us. Everything went really well, once the house was on the market it was sold within the week. Highly recommend.
Penelope works with a speed and efficiency that would make other agents heads spin! You will find she genuinely enjoys her work and operates with integrity and heart. This is the 2nd property Penelope has sold for us and she has exceeded our expectations both times! In fact the more agents we meet in our search for a new home the more we realise what a star she is. Her industry knowledge & and excellent communication at all times makes selling your home as stressless as it possibly can be!
My previous experiences of selling two other houses in recent years had been somewhat stressful, so before listing my house, I looked carefully at the various real estate agents in my area. I chose to approach Penelope Rollston because she had recently had quick success in selling houses near my property, and I liked the fact that Tall Poppy offered a flat rate of commission. Immediately I met Penelope, I felt comfortable with her personality, energy and desire to get the best solution for me. She followed up on everything she had promised, speedily answered all my queries very competently, and sought my input and approval to proceed at each stage. The whole process was so swift and seamless, and I was very satisfied with the outcome. It took just three days from when the property was listed online until the couple who fell in love with my house had a signed unconditional offer for me to consider. Everything flowed so effortlessly for me, thanks to Penelope’s high standard of professionalism and expertise. Throughout she was helpful, knowledgeable, and sympathetically listened to my expectations. It is with the greatest of pleasure that I can unreservedly recommend Penelope to any prospective vendor, and I wish her well in her chosen career.
We decided to use Pen to sell our house based on the experience he had buying a property via her services. While the vendor ultimately pays the bill, Pen legitimately wants an outcome that suits both parties and walks that tightrope like the experienced pro she is. We particularly enjoyed her no BS style of communication which helped ensure there were no surprises which can often surface if you're being oversold in order to get a listing. Pen understands the Nelson market, suggests the best selling strategy based on the particular property and where the supply / demand ratio happens to be at any phase of the cycle. We were one of eight sales she knocked over within a six week period and we would never had known she was as stretched as she must have been. Calls were always returned in a timely manner and nothing was a problem. Enjoyed out interactions with Pen but hopefully we won't have to use her again...as she found us what we wanted and we have no intention of leaving for quite some time!
Penelope went the extra mile to help us sell our house. Her knowledge of the local market was invaluable to us when we sold our house just after lockdown finished very quickly and at a great price. Her advice was great and unlike many other agents she treats all parties involved with incredible respect. She is very efficient and made the whole process very easy.
Totally professional agent. But still down to earth so you can have a laugh. Keep up the excellent work!
Well aware of market conditions and effective with her knowledge
Penelope kept in touch, did all the work, was patient when I made mistakes and dealt with my tenant with utmost respect. She made the sales process so easy.
