Luana was so understanding, patient and supportive during the long drawn out process it took for me to finally succeed in buying my own home. Excellent communication, the positive texts from her to keep me going were much appreciated.
Luana excelled with the sale of the home her constant availability and communication was excellent, and she made the whole process very easy for me as a first home buyer. She also added a personal touch having known her for 25+ years. She worked very hard to make sure my needs were met and the process simplified as a first home buyer.
Straight up open and honest with a cheerful attitude made selling our home so stress free. Communications were very productive and prompt. As a first time seller this was very reassuring.
Excellent communication. Made herself available with me springing a very tight schedule. Relaxed manner and gave sound information about the property. I am a no fuss client and Luana quickly picked that up and I was able to make a decision in confidence on the first viewing. Very professional in all aspects of this experience.
She seen this home come up and let us know about it got us for a walk threw asap we fell in love had a sale and purchase agreement to us within a hour highly recommend. Great communication and lovely warm person couldn't ask for a better realestate agent
I purchased a house this agent was selling. Always contactable and Harcourts assisted greatly to having a smooth transition of utilities for us
Allways replied in a timely manner. Kind helpful qith the sale of our home and finding a new one to move into couldn't ask for a better agent
Luana is absolutely amazing she kept us all well informed as there was 3 others involved in the process of selling my late mother’s house. Very professional, friendly and nothing was a problem. Would highly recommend her. Thanks Luana
From my very first phone call to most recent dealings, Luana was the perfect person to help us get the house sold! I (Johnny's wife Hermien) couldn't have done the job of project-managing the sale of our house with anyone who was in any way distant and not willing to be human with me or Johnny. I got immediate phone calls back in Australia before I arrived in NZ. We set up Whatsapp to be able to deal with it all internationally and as a group. It was her enthusiasm that made me choose her above any other agent. She was keen to get the job done and help us in any way possible. There was no stand-off uppity behaviour which would've made it too hard for me to be real and human with her. We had a true, yet very professional friend in her through our difficult (for us) process of letting go of a beloved long-term home. I didn't have to worry about anything. I could phone or text about even the slightest query and get almost immediate responses. Luana came across professional and knowledgeable and listened well. All questions were answered. Whenever we needed more help or input, she'd see to it, from broken glass repairs, to pump fix ups to assuring organising Salvo's if we both had to leave the country. We especially appreciated her input when we had an offer we wanted to accept, but needed to talk through with her. Its almost like she helped us find the perfect family for our house! She got us the price she suggested and we were very happy with that!
First off, Luana was amazing to work with. From the very first phone call we had, it was like I had known her for years. She's easy to talk with, comfortable to be around and she was very helpful when I had any questions. Right from the beginning Luana wanted me and my family to get our first home as it was just right for us in every way, she was ABSOLUTELY AMAZING right from the start. Thank you so much Luana, we appreciate all you did 🥰
Recently I have looked at a number of properties with Luana. I have so appreciated her authenticity and straight up approach as an agent and have very much valued her consistent availability as an agent. Luana has gone over and above on a number of occasions and has always been more than happy to. I look forward to Luana's involvement in any future property sales or purchases I have.
