If you’re looking for a real estate agent who genuinely cares about her clients and goes above and beyond, we cannot recommend Lisa highly enough. What we thought would be a straightforward sale turned into a long and challenging journey, with unexpected issues arising that affected both marketing and the eventual sale price. Throughout it all, Lisa was an absolute rock. She was positive, practical, and solution-focused no matter what came up. What stood out most was that Lisa never treated us like just another listing. She invested an incredible amount of time, energy, and care into helping us achieve the best possible outcome. She was always available to answer questions, explain options, and provide reassurance when things felt overwhelming. Her commitment went far beyond what we expected. She cleaned up a mess left by a neighbour’s bin before an open home, brought in her own decorative items to brighten the home, and constantly looked for ways to present the property at its best. No task seemed too small or beneath her if it helped move the sale forward. Lisa’s communication was outstanding. We always knew what was happening and what our options were. She was honest, encouraging when we needed support, and always professional. We were also impressed by the way she connected with potential buyers. She was warm, authentic, and highly skilled at building rapport while remaining professional. It was clear she genuinely cared about achieving the best outcome for everyone involved. Selling this property was not easy, but having Lisa by our side made all the difference. Her hard work, determination, optimism, and kindness carried us through a very difficult process. By the end, we felt deeply grateful to have had her in our corner. Thank you, Lisa. We couldn’t have asked for a better agent and will always be grateful for everything you did for us.

Lisa is the consummate professional in every respect. An exceedingly honest, innovative and determined individual dedicated to achieving her goals whilst keeping one fully informed of what is happening at every stage of the process. She has a sparkling personality and is determined on providing a successful outcome in an area where client expectations are very high and sometimes overly optimistic. Lisa is assisted in this by her absolute dedication on achieving good outcomes without compromising her role. As a "role model" she stands in extremely high regard as one who plays a "straight bat" honestly and with a very high degree of professional ethics. I have no hesitation in recommending Lisa as a truly first-class professional operator.

Lisa was great to work with - knowledgeable, reliable, and always on the ball. Her communication made the whole process much easier, and her work ethic really stood out. She gave us solid advice and put in a lot of effort to help get the house ready for sale. We always felt supported and in good hands. Would happily recommend her to others.

I had an excellent experience working with Lisa as my real estate agent. She communicates clearly and consistently, ensuring I was always informed and confident throughout the process. Her professionalism and attention to detail stood out from the beginning. Lisa came well-prepared with thorough market research and offered sound, practical advice at every step. I really appreciated her thoughtful approach and commitment to achieving the best outcome. I wouldn’t hesitate to recommend her to anyone looking for a reliable and knowledgeable real estate professional.

When my partner and I first met Lisa, we knew that the house we had been to see was not the one for us within the first 5 minutes. We nonetheless stayed for a further 45 minutes (much longer than the allocated viewing time) talking with Lisa as we found it so incredibly easy to do so. Our first impression was that this was someone who wasn't concerned in pushing their brand, but someone who was authentically invested in putting people into places that worked for them. We discussed the local area, our expectations, our house-buying journey to-date, Lisa's recent pottery hobby, and our families. Upon leaving this property, Ema and I both likened Lisa's friendly and caring approach to that of my own mother, unbeknownst to us we had just the met the agent who would eventually sell us our first home. In the action and excitement of viewing, putting an offer in, completing due diligence, and going unconditional, Lisa was a guide and teacher to us as much as she was an agent. Lisa provided reliable counsel, a consistently honest approach, and was approachable and transparent with us at all times. Lisa was always up for a question, whether serious or seemingly silly, and always gave us the time and space to debate a point, or challenge something (and we did this as often as we possibly could). In the end, we're both really thankful to have had Lisa be the agent we got to work with. Lisa was a truly lovely person to deal with, and in our experience, the best Harcourts agent in the Albany/Unsworth Heights/Totara Vale location without a doubt. Market knowledge - Excellent Communication - Excellent Professionalism - Excellent