We phoned the agent Katie Harrison of Harcourts Four Seasons Rolleston, Christchurch to put in an offer on a Thursday for 96 Shepherd Ave, West Melton - the agent pushed us out to the Monday following as didn't have time to come and write up the sales and purchase agreement until then, due to there being a long weekend ahead. In this instance of the time-frame it bought in another offer - which then made it a multi offer which was pretty frustrating as we lost. No back up offer was offered or submitted until the first sale fell through. Communication was poor right through to settlement. We tried to arrange a time to come to the property after we had paid the deposit to take measurements of the land beside the shed and never heard back for a time to do this. We settled on the 12th April and only received the key the agent held on the 7th May. We have a property now with security cameras and alarms which there are no instructions for and feel the agent should have had this information for us after requesting, from the vendor as it was in the chattels. Overall, a very emotional/stressful and draining experience which could have been made easy with the right customer service and care. Possibly a great agent for Vendors but purchasers please be mindful.

Katie.......can not fault her personality, professionalism and just her whole character . If we were sell again, which I hope is not for a little while, Katie will be our first phone call......no one comes close. Thanks Katie for going above and beyond in making our sales simple and stress free.....

We picked Katie just on 2 years ago after seeing her at a house viewing, right away we knew Katie was selling our house. Her approach to selling was what we wanted for selling our house. It took 2 years for us to find a house we really liked, which fell through sadly but Katie helped us find another home promptly which was also through Harcourts and she and Jacqui both went over and above to secure our purchase and then right after this, secured the sale of our house at full asking price, couldn't be happier and grateful for all their help, 100% recommend Katie and Jacqui as an awesome team or each on their own, so grateful for having them sell our home.

Jacqui's commutation was awesome, she never missed a beat. This is the 3rd house we have worked with Katie and Jacqui with and once again they impressed with their professionalism, knowledge, teamwork and ability to take the stress out of selling.

Katie was absolutely amazing to deal with, very professional and knowledgeable. She went well above and beyond for me and made the process of obtaining my dream property as smooth as it could be. I also sold my previous property with Katie which she did an equally amazing job with the selling process. I would highly recommend Katie for buying or selling.

Katie was very knowledgeable and efficient in all our dealings with her and got the house sold with minimum stress for us . Thanks Katie

Katie and Jacqui both worked togeather well and were always helpful, approachable and professional. I would highly recommend them as agents.

Katie was a very professional and efficient agent who has an outstanding knowledge of our local market. She communicated clearly and explained things in more detail when asked. She was friendly and made our selling process as less stressful as possible. Thanks Katie!

Right from first meeting with Katie a few years ago we were really impressed with her knowledge, her friendly manner and professionalism, so it seemed the obvious choice to make contact again when we decided it was time to move on. Right from the outset she was honest and really friendly and approachable. When we signed up the listing she said she also has someone working for her did we mind if Jacqui did some of the open homes. Well Jacqui is just a fabulous as Katie and they both went the extra mile for us, all the interactions we had were met with a smile and nothing was ever a problem. Not only did Katie get our house sold on the day of the deadline, she and Jacqui found us a beautiful new home too, which relieved a lot of stress. Thanks so much, have already been giving recommendations of these two amazing agents who work as a team! Katie and Jacqui are the best!

Great advice and help. Very knowledgeable about all aspects of selling. Brilliant communication. Extremely happy.

We recently had the pleasure of working with Katie Harrison from Harcourts Rolleston to sell our house, and we couldn't be happier with the experience. Remarkably, Katie managed to secure a sale even before our house officially went on the market, which speaks volumes about her network, expertise, and negotiation skills. From the very beginning, Katie demonstrated a deep understanding of the market and a strategic vision for how to approach the sale. Her marketing plan was thorough and innovative, yet we didn't even have to implement it because of her efficiency and effectiveness in connecting with the right buyers so swiftly. Throughout the process, Katie maintained excellent communication, keeping us informed every step of the way. Her professionalism, dedication, and attention to detail made the entire experience stress-free and enjoyable. We highly recommend Katie Harrison to anyone looking to buy or sell property. Her ability to exceed expectations and deliver outstanding results is truly commendable.

We recently engaged Katie to sell our lifestyle block home in West Melton. Katie was fabulous throughout the whole process, she was professional and engaged and ensured that we stayed fully informed throughout the sale process. Her ability to work through any issues knowledgably and calmly ensured that we felt supported and we were able to make well thought out and timely decisions. She worked well with both our lawyer and the vendor's lawyer and agent keeping the sale and purchase process moving and making sure that any required information was provided in a timely and efficient manner. The updates and marketing information she provided were relevant and kept us up to date throughout the sale process. Katie is a fantastic agent who works hard to make things look easy and come up with the best results she can in the market you are working in, I would highly recommend her.