Karen is knowledgeable about properties in the Somerville area having lived here for many years. She knows about the attributes of a property such as maintenance and the costs entailed in keeping a property well maintained. Karen is in the know on the value of as well as types of refurbishments that have been undertaken on properties in her area. Karen is professional in that she has a handle on current market trends and the real value of the properties available. We appreciated her professionally presented weekly reports and the statistics that accompanied the analysis of the viewers and their comments. Above all Karen is extremely customer orientated and made every effort to keep engaged with us, the vendors. She seemed to have our interests at heart and we are grateful for the time she spend on selling our property.