We presented Julie with a difficult sales task - a cladding house along with the stigma and other challenges that come with it. Julie marshalled the Harcourt resources as needed and her own strengths including experience and perseverance, while always keeping us informed and consulted. She stuck to the task, through multiple torturous and unsuccessful bids, through challenging building inspections and price negotiations that were eventually lost to the financiers and insurers. Then we honed the target market and came up with THE buyer that matched up and finalised an acceptable deal.