Heather is a very committed and knowledgeable agent. Her communication is impeccable and she really goes the extra mile for her clients. I would highly recommend Heather, she is an absolute pleasure to deal with and I always feel she has my best interests as her main priority.
Heather has been the best Real Estate Agent that we've ever worked with, hands down. We were referred to Heather as a young family looking for our first home. We could tell right away that her experience in the local market and working with first-time homebuyers would be a great fit. Her network enabled us see homes that we wouldn't have otherwise had the opportunity to see, and her confident demeanor during our Auction process gave us the feeling that we got the best deal. When we had to move overseas for family reasons, Heather stuck by our side - helping with getting our home listed, marketed, and full of potential buyers. She was great working with our tenants to set up viewings/open homes that worked for their schedules. In a down market, it took 3+ years find the right buyer. Every year, Heather was there for us, ready to update us on the market trends and to prepare us to list our home again. She was always available to have a quick facetime call or text exchange. She stayed positive through tough times and that helped our process a lot. There is a reason that Heather has an extensive professional network, experience in navigating almost any Real Estate issue, and so much success through the years - she's GREAT! Thank you so much Heather!! Katherine, Caroline, Lincoln, and I will look forward to seeing you next time we visit NZ!
Our experience selling via Heather at Lugtons was beyond belief, we purchased from Lugtons and sold again with them 18 years later. We felt we were being looked after through for some a very stressful period, Heather reassured us things were going to work out ok and they did. We would recommend Heather at Lugtons to everyone wanting to sell their home. Best of all Heather got us the best price from the best buyer, who could ask for more!!!
We were very taken with Heather's approach right from the start when we asked her to do an appraisal of our much loved property. She took the time to get to know us and what our aims and objectives were even before doing the appraisal which made us feel very comfortable and at ease. Her integrity was of the highest standards and communication 100%. Feedback was always positive and prompt. We would not hesitate to recommend her to anyone.
Heather provided us with the best service you could ask for. She sold our house for what we wanted, kept us informed, and followed through with all requirements. Will definitely be back!!! Thanks Heather. Yours Sincerely, Glen and Mary.
Couldn't have been in better hands. We knew what was happening every step of the way. So many times Heather went the extra mile, which we really appreciated. Thanks Heather.
Heather is incredibly professional and also incredibly down to earth which is a great mix for a real estate agent. We have bought and sold several houses though Heather as the experience is always the same. Thanks Heather!
Not only did we purchase this house thro Heather, we also, many years later, sold this house thro Heather. Both times, Heather was extremely professional, hard working and terrific to deal with. Her knowledge and passion gave us all the confidence to trust her. She dealt directly with our tenants and was nothing but kind and courteous to them whilst organising open homes. We would hightly recommend Heather to anyone who wants to sell a property as the service and work she puts in goes far beyond what we expected. Dealing with Heather felt like dealing with a friend.
Throughout my selling experience, Heather was an excellent communicator. After every open home Heather would follow up with me either directly by phone or txt, to let me know the interest shown. Even when the sale was conditional, Heather continued to hold open homes just incase the deal fell over. I class Heather as an honest communicator with a very professional manner.
Heather made the sale of our home stress-free and easy. Right from the start she was very informative, took the time to know our situation/what we needed and there was never any pressure on us. We felt she was always very honest with us and went well over and above what she needed to do. Heather exceeded our expectations in every way and it has been so wonderful to not only have an agent we could rely on but one we could completely trust. We are grateful for the fantastic result and appreciate that even after the sale of our home when we moved out of the area she happily gave us help and advice on other properties we were looking at. When we purchased our new home through another agent we found the process far more difficult and we really missed the way Heather always took the lead and made everything easier for us. Thanks Heather!
I have now used Heather to purchase 3 properties. Heather took the time to work out what I needed for myself and my family and then made sure we got what we wanted in the right areas (was new to Hamilton) she had always maintained communication and helped us to understand what was happening. Our most recent purchase was very stressful and Heather helped us to work with a very difficult vendor to get the best results. I highly recommend Heather if you want an agent that goes the extra mile and really cares.
Heather was a pleasure to deal with. Great communication and a very hard worker. So pleased with our results for both the sale of our home and purchase of our new one.
