Communication was great and we were up-to-date during the full process

As we live out of Auckland it can be difficult to view property. Gavin made it possible for other members of the family to view it at short notice. They liked it so be travelled up for the open home the next day. Unfortunately arrived a day early. But no problem we were able to view it, made an offer and with Gavin’s assistance we were unconditional within a week.

Gavin is a great communicator, that took time to go through every step of the process and answer knowledgeably any queries I had. Astonishing work rate from sunrise to late at night on occasion. Thank you on helping secure a great result for all!

A team effort to help us out as we were out of town purchasers. We viewed the property and discussed with Gavin. Overall happy outcome.

Great experience—professional, supportive, and easy to communicate with. Made the process smooth and stress-free. Highly recommend!

Gavin responded promptly to my request for appraisal, then gave me excellent advice regarding the preparation, marketing and sale of my property. He and Debbie were both very professional in all ways which made the process clear. He communicated constantly, was always optimistic and at all times I felt well informed and 'in good hands'. He seemed to read the level of interest accurately, was friendly and pleasant with all neighbourly interactions. The explanation of the auction along with Sam Walmsley resulted in a much less stressful event than what I had anticipated! I have no hesitation in recommending Gavin and his team. Thank-you all.

Easy communication, Always available (some delays in responding to phone calls). Great strategy in advertising. Good knowledge of the current market. Committed in getting the best result at the auction, till the very end of exhausting negotiations. Professional and helpful throughout.

The team was efficient and delivered, but there were several issues that deserve reflection. We were completely excluded from the decision-making process regarding the selection of marketing materials and the auction date. The team also allowed buyers to inspect our house multiple times before the settlement without informing us about the final inspection dates. On settlement day, there was a complete lack of communication; no acknowledgment or congratulations were offered. The following day, we received a generic email requesting feedback on our experience. All our previous transactions with other agents involved much better communication and a greater respect for us as clients paying tens of thousands of dollars in agent fees.

A thumb up for Robert Gavin, really good agent, thinking for both buyer and sellers, try very hard to reach the deal and close the gap, we are glad that we buy from his listing.

Professional, friendly and efficient; excellent communications

Great communication and updates. Gavin and his team were supportive and professional in a time of stress and emotion that comes with selling a property. From the moment he took on the listing, right through until the end of the negotiations, I felt like I was the only vendor that the team had on their books. I would highly recommend Gavin to anyone considering making the decision to sell their home.

Gavin and his team were awesome. We sold within six weeks above our initial estimation. The team were hands on, communicated all the way, and have supported us leading into the campaign, through the ups and downs, and well the after the deal was done.