Emma was excellent in communication and response times throughout our entire buying process. She was extremely quick to assist and consistently went the extra mile to make sure we were supported at every step. Super personable and equipped with a great sense of humour, Emma made what could have been a stressful experience genuinely enjoyable. What stood out most was her honesty—she answered every question directly and gave us the genuine truth, rather than spinning a silly sales spiel like so many real estate agents do. We couldn't have asked for a better agent to guide us through buying our home. 10/10 recommend!

We cannot thank Emma enough for her incredible work selling our home. Never gave up: Even after our initial contract ended, Emma kept working hard and stayed fully committed to finding the right buyer. Always available: Emma was remarkably friendly, approachable, and responsive to every question or concern we had. Went above and beyond: Nothing was ever too much trouble, and Emma made a stressful process feel smooth and manageable. If you want a dedicated agent who truly cares and delivers results, we cannot recommend Emma Rich highly enough.

Emma was an absolute pleasure to deal with throughout the sale of our property and a true professional in every sense. From start to finish, she always had our best interests at heart and communicated exceptionally well throughout the entire process. We always felt confident that she was working for us and that our property was a genuine priority for her. What impressed us most was that, despite our property being more entry-level rather than a high-end listing, Emma never made us feel any less important. She gave us the same level of attention, enthusiasm and professionalism that you would expect with any property. We cannot recommend Emma highly enough. She made what can often be a stressful process feel straightforward and well managed, and we would have absolutely no hesitation in using her services again in the future. Thank you, Emma, for all your hard work and dedication!

Emma was genuine, honest and available. She answered all our questions, as the purchaser, in a timely manner giving us ideas of where to go for advice. She was pleasant and professional to deal with. If we happen to need an agent in the future we would have no hesitation in using Emma as our agent.

Emma was a pleasure to deal with. She showed such perseverance and patience in selling my property during difficult times. She always kept me in the loop and updated me on interested parties, and was able to achieve the listed price, for which I am very grateful.

We were only in the area for two days looking for a property to buy. Emma took time off her vacation to show us the place we eventually bought. Later, she successfully brokered an win-win agreement with the vendors to sell the property fully furnished at a realistic price.

We had a great experience working with Emma. Her communication was excellent throughout the entire process. She was always quick to answer our questions and kept us updated, which was especially reassuring while we were out of town. Although it took some time to sell our property, Emma never lost her enthusiasm or commitment. We always felt she was working hard on our behalf. What stood out the most was her follow-up after every open home and viewing. Emma always called us promptly with feedback, so we were never left wondering how things had gone. That level of communication made the whole experience much less stressful. We would happily recommend Emma to anyone looking for a dedicated, professional, and supportive real estate agent.

Very informed and helpful with the whole process, excellent at communicating with all parties. Very prompt and knowledgeable with all of the buying selling processes and sound knowledge of the housing market. I hope we don’t have to buys and sell again anytime soon but if we do would happily engage Emma to help us again. Looking forward to moving into our new house! Thanks Emma

Initially we contacted Colin to sell our home for us, as that's who we bought it through 5yrs ago. Upon the first meeting he introduced us to Emma to assist with the sale. From there it was smooth sailing ahead with great communication and just a knack to get the job done! Thank you so much for everything, as hard as it was to leave a house we loved, we got what we wanted and you definitely made it an easy process for us to keep moving forward.

Emma's handling of my house sale was exemplary. She was really friendly and nice to deal with and got the job done.

If was a pleasure to work with Emma on the purchase of my property in Russell. I found her extremely professional, friendly and knowledgeable. I wouldn’t hesitate to recommend her for a selling agent or if you are in the market for buying as I was.

Dealing with Emma was an awesome experience, this was only our second home purchase in NZ and our first one was very stressful by compared to the way Emma guided us. Her knowledge and ability to breakdown the legal jargon our lawyer was subjecting us too was invaluable in helping us navigate the stages of the sales and purchase process. She is a credit to your organisation, she even went the extra mile and gave us instruction while she was unwell and stranded at her holiday destination. I call that dedication to service.