Brandon was professional and responsive throughout the purchase of our home at 1 Noble Court and successfully guided the transaction through to settlement. Communication was generally clear, and he was available when questions arose during the process. However, as buyers, the experience felt quite one-sided at times. We understand that an agent's primary responsibility is to their vendor, but there was limited engagement with us beyond the core transaction itself. Following settlement, there was no follow-up to check how we had settled into the property or whether everything had been handed over as expected. We also encountered some additional items left behind by the sellers that required our time and effort to remove after taking possession. While this may not have been directly within Brandon's control, it did impact our overall experience and could perhaps have been identified and addressed before settlement. Overall, Brandon was professional and helped facilitate a successful purchase. We would encourage a greater focus on the buyer experience, particularly around post-settlement follow-up and ensuring a smoother handover process, as these small touches can make a significant difference to how clients remember the experience.
