Thank you Graeme and Marlene for taking the time to leave your feedback. We were pleased to read your comments about our communication, market knowledge and professionalism throughout your campaign.
We shared quite a journey with you both over an extended period and were pleased to support you not only through the sale of your home, but also around two separate property purchases outside our area as your plans evolved. Throughout, our focus was on providing the professional guidance, communication and support needed to help make what was at times a challenging process as clear and manageable as possible.
We would, however, like to clarify one aspect of the review for anyone reading it. Our campaign generated active bidding at auction, and the property subsequently sold through a competitive multi-offer process, with our Bayleys Branch Manager working alongside us as part of our team in the final negotiation.
The successful purchaser was introduced by another agency — something we actively welcome. From the outset of every campaign, we make it clear to our vendors that we will work with any agent from any agency who has a genuine buyer for their property. Our priority is achieving the strongest possible outcome for our vendor, and we will never allow agency boundaries to stand in the way of that. In this instance, that open approach helped create the competitive environment that ultimately resulted in the sale.
After the considerable journey we shared with you both, we are pleased to have helped you achieve your move and sincerely wish you every happiness in your new home.
Angela responded on 06 Oct 2026